Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Work Availability
Work Preference
Software
Interests
Timeline
CustomerServiceRepresentative
Dominik Dróżdż

Dominik Dróżdż

Cieszyn

Summary

Outgoing and friendly Sales Development Associate with a proven track record at Gelato, adept in CRM proficiency and fostering customer relationships. Excelled in converting prospects through strategic thinking and objection handling, significantly enhancing customer loyalty and sales growth. Demonstrated expertise in Salesforce and a collaborative spirit, consistently surpassing targets and expanding client bases through effective communication and sales team collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Development Associate

Gelato
08.2023 - Current
  • Won new business by articulating full value of Gelato's capabilities to prospects.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Communicated with a high volume of customers daily
  • Proactively identified customer needs and suggested additional products and services
  • Managed and updated customer data in CRM systems (SalesForce, Hubspot)
  • Consistently exceeded monthly targets for customer satisfaction and issue resolution time
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Customer Service Specialist

OpsTalent
10.2021 - 08.2023
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Built and maintained strong relationships with customers, resolving inquiries efficiently and improving customer satisfaction
  • Coordinated with internal teams (sales, technical support, and product) to resolve complex customer issues

Education

Master's Degree - Business Management

Uniwersytet Ekonomiczny We Wrocławiu
Wrocław
07-2025

Bachelor of Administration - Public Administration

Uniwersytet Wrocławski
Wroclaw, Poland
06-2021

Skills

  • Performance Tracking
  • Objection handling
  • Prospecting techniques
  • Sales team collaboration
  • Outbound sales management
  • CRM proficiency
  • Lead Qualification
  • Strategic Thinking
  • Salesforce proficiency
  • Customer Relationship Building

Certification

  • Sales Process Management - LinkedIn

Languages

Polish
Native language
English
Proficient
C2
German
Elementary
A2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionPaid time offPaid sick leavePersonal development programsCareer advancementCompany CultureFlexible work hours

Software

Proficiency in Microsoft Excel, Word, Powerpoint

Proficiency in Google Docs, Sheets, Slides

Proficiency in Hubspot, Salesforce, Outreach

Proficiency in Google Meets, Zoom

Familiar with Slack, JIRA, Confluence

Familiar with Shopify, Etsy

Interests

History

Off-road

Italian food

Gardening

Active time-spending

Timeline

Sales Development Associate

Gelato
08.2023 - Current

Customer Service Specialist

OpsTalent
10.2021 - 08.2023

Master's Degree - Business Management

Uniwersytet Ekonomiczny We Wrocławiu

Bachelor of Administration - Public Administration

Uniwersytet Wrocławski

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Dominik Dróżdż