Dominika Angielczyk
Warsaw
Profil zawodowy
Final-year Computer Science student with a growing interest in cybersecurity and security incident analysis. Currently gaining hands-on IT experience as an IT administrator in a medical clinic, supporting internal infrastructure, configuring systems and troubleshooting technical issues.
I am particularly interested in Security Operations Center (SOC) environments, incident monitoring and threat analysis. I work well in dynamic environments requiring analytical thinking, attention to detail and strict adherence to procedures.
My previous professional experience in airport operations helped me develop strong decision-making skills, the ability to work under pressure and maintain high operational standards.
Podsumowanie
6
6
years of professional experience
10
10
years of post-secondary education
Doświadczenie
IT Support Assistant
Przychodnia Lekarza Rodzinnego Sabina Angielczyk
Ostrołęka
2023.09 - Current
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Installed and configured computer hardware operating systems and applications.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Set up new workstations for users with proper cables, equipment and software.
- Provided first-line support to users, diagnosing hardware and software issues swiftly to minimise downtime.
- Installed and updated software applications, ensuring compatibility and smooth operation across departments.
Passenger Service Agent
Welcome Airport Services
Warsaw
2021.04 - 2025.10
- Managed check-in counters, processed passenger tickets, and verified travel documents to facilitate smooth boarding procedures.
- Maintained team compliance with regulatory agency standards and requirements related to air and ground transport.
- Facilitated swift boarding processes by efficiently managing queues and using passenger management software.
- Communicated effectively with team members and other airport departments to ensure operational efficiency.
Passenger Service Agent
LS Airport Services S.A.
Warsaw
2019.11 - 2021.10
- Worked with flight and ground crew to facilitate seamless operations.
- Provided exceptional customer service, answering passenger queries and resolving issues to maintain high satisfaction levels.
- Greeted passengers and provided boarding instructions.
Wykształcenie
Engineering degree - Computer Science
Warsaw University of Life Sciences
Warsaw 2022.10 - Current
Bachelor's degree - English Studies
SAN University
Łódź 2016.10 - 2019.07
Engineering degree - Architecture
Lodz Univeristy of Technology
Łódź 2013.10 - 2017.09
Umiejętności
- Technical documentation
- Software installation
- Customer support
- Multitasking under pressure
- Resilience in stressful situations
- Maintaining professional composure
- Adaptable to new technologies
- Technical troubleshooting
- Analytical and critical thinking
Languages
Polski
First language
English
Advanced
C1
Zainteresowania
- Cybersecurity
- IT technologies
- Travel
- Architecture
Dodatkowe informacje
- Swimming
- Pilates
- Hiking
Oś czasu
IT Support Assistant
Przychodnia Lekarza Rodzinnego Sabina Angielczyk
2023.09 - Current
Engineering degree - Computer Science
Warsaw University of Life Sciences
2022.10 - Current
Passenger Service Agent
Welcome Airport Services
2021.04 - 2025.10
Passenger Service Agent
LS Airport Services S.A.
2019.11 - 2021.10
Bachelor's degree - English Studies
SAN University
2016.10 - 2019.07
Engineering degree - Architecture
Lodz Univeristy of Technology
2013.10 - 2017.09