Dominika Ścibior
Customer Service Specialist
Summary
Committed to delivering exceptional service and unmatched support. Dedicated to ensuring customer satisfaction. Proficient in utilizing customer service best practices. Adept at exploring various solutions to effectively address customer needs.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Specialist II
HireRight
02.2024 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Breakfast Waitress
Best Western Hotel Lindau
4 2023 - 10.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Arcade Attendant
Jenkinsons Boardwalk Point Pleasant Beach
06.2022 - 09.2022
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Proactively addressed minor technical issues with machines by performing basic repairs or contacting appropriate technicians when necessary.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
HR Coordinator
McCormick Shared Services
07.2021 - 05.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
English Language Tutor
Berlitz Language School
6 2020 - 3 2021
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Facilitated group activities that encouraged collaboration among students, promoting social interaction and peer-to-peer learning opportunities.
Sales Assistant
TK Maxx
06.2018 - 2 2019
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products.
Waitress
Specjały Regionalne
10.2017 - 06.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
No Degree - English Studies; Translation
Uniwersytet Łódzki
Łódź 05.2019 - 05.2022
Skills
Excellent written and oral communication
Call center experience
Critical Thinking
Problem-solving abilities
Active Listening
Computer Proficiency
Good communication skills
Consent
- I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Languages
Polish
Native language
English
Proficient
C2
French
Elementary
A2
German
Elementary
A2
Timeline
Customer Service Specialist II
HireRight
02.2024 - Current
Arcade Attendant
Jenkinsons Boardwalk Point Pleasant Beach
06.2022 - 09.2022
HR Coordinator
McCormick Shared Services
07.2021 - 05.2022
No Degree - English Studies; Translation
Uniwersytet Łódzki
05.2019 - 05.2022
Sales Assistant
TK Maxx
06.2018 - 2 2019
Waitress
Specjały Regionalne
10.2017 - 06.2018
Breakfast Waitress
Best Western Hotel Lindau
4 2023 - 10.2023
English Language Tutor
Berlitz Language School
6 2020 - 3 2021
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