Dominika Cicha

• Build and maintain strong customer relationships to drive retention and expansion.
• Manage backlog accounts, rebuilding trust and ensuring continued service.
• Open support cases and coordinate with internal teams for issue resolution.
• Assist with invoice understanding and collaborate with collections for payment processing.
• Handle cancellations and account transfers, successfully preventing churn.
• Conduct customer calls and emails to enhance engagement and satisfaction.
• Quickly grasp and understand internal processes, sharing insights with the team.
• Retained and expanded accounts originally set for cancellation.
• Appointed as a key management contact within three months; trained new and existing team members.

• Managed customer inquiries and provided high-quality support to ensure satisfaction.

• Assisted Dutch-speaking clients with banking services, resolving issues efficiently.

• Maintained strong customer relationships by delivering clear and professional communication.

• Provided guidance on digital banking features, ensuring seamless user experience.

• Collaborated with internal teams to escalate and resolve complex customer concerns.

• Contributed to knowledge-sharing efforts by documenting best practices and solutions.