Dominika Lewandowska

• Responsible for end-to-end invoice workflow and outgoing payments
• Booking and posting of supplier invoices in Baan and Basware systems
• Handle queries related to outstanding payments and ensure accurate reconciliation of client accounts
• Responsible for direct communication with clients regarding their account balances, including paid and unpaid invoices
• Managing outgoing transfers and reconciling bank transactions on the AP side
• Handling vendor inquiries regarding payments and invoice status
• Scanning, validating and archiving financial documentation
• Supporting month-end closing processes
• Collaboration with other departments to ensure smooth financial operations
• Maintain up-to-date records of financial transactions and client correspondence
• Systems used: Baan, Basware, Axapta (Dynamics AX)

• Communication with vendors via email and phone
• Invoice processing using SAP, Coupa, and it.capture
• Invoice booking, reversals, and account reconciliation
• Discrepancy resolution and vendor support
• Managed supplier accounts and built lasting relationships with suppliers

• Worked to build relationships with customers and built potential for additional sales.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• B2C and B2B customer service
• Telecom product sales and sales plan execution
• Worked with SAP Fiori
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.

• Expanded customer base through cold calling, networking, and relationship building.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
• Media sales and contract handling
• Independent work planning and sales goal achievement
• After-sales customer support.

Guest service, hotel housekeeping, and post-construction cleaning

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy
• Greeted customers entering store and responded promptly to customer needs.
• Customer service and operation of cash systems
• Welcomed customers and helped determine their needs