Dorota Bogulska
Senior Logistics Representative
Podsumowanie
2
2
Languages
5
5
years of post-secondary education
20
20
years of professional experience
Doświadczenie
Senior Logistics Representative
C.H. Robinson
Wroclaw
2024.08 - Current
- Act as the first point of escalation for business-critical issues.
- Provide day-to-day support and guidance to team members.
- Prepare and analyze performance data, metrics, and service reports for weekly business reviews with customers.
- Lead regular customer performance review meetings, presenting operational results, discussing key performance indicators, and driving action plans for continuous improvement.
- Lead the resolution of transportation disruptions and service exceptions by coordinating with carriers and customer to minimize business impact and ensure continuity of supply.
- Prepare and reconcile Statements of Account (SOAs) for carriers, coordinating with Accounting to ensure timely and accurate settlement of transportation costs.
- Analyze Financial Accuracy Reports (FAR) to identify root causes of billing and process errors, implement corrective actions, and prevent recurrence.
- Build strong customer relationships through proactive communication, effective issue management, and a commitment to service excellence.
Senior Logistics Specialist
Lx Pantos Poland Ltd.
Nowa Wies Wroclawska
2017.06 - 2024.08
- Processed and maintained logistics and operational data within SAP ECC.
- Coordinated customs-related activities in cooperation with customs agencies to ensure regulatory compliance.
- Generated and analyzed daily warehouse inbound and outbound reports to support operational decision-making.
- Prepared and issued invoices while ensuring data accuracy and compliance with company procedures.
- Collaborated closely with Production, Warehouse, Finance, and Customer Service teams to ensure smooth supply chain operations.
- Monitored shipment progress and proactively resolved transportation and delivery issues.
- Conducted insurance claim management and successfully recovered compensation from insurance providers.
- Maintained effective communication with customer and suppliers
Deputy Transport Manager
Truck Lider Specjal Trans
Wroclaw
2013.12 - 2017.05
- Coordinated and optimized truck driver schedules to ensure efficient transport operations.
- Planned, organized, and monitored domestic transportation orders.
- Supervised short-term and long-term transport plans, adapting to operational changes and business requirements.
- Managed the download, analysis, and maintenance of driver card data in compliance with transport regulations.
- Oversaw the download, archiving, and record management of digital tachograph data, ensuring regulatory compliance.
- Prepared shipping documentation, delivery records, and transport protocols.
- Developed and maintained strong relationships with existing and prospective customers.
Passenger Services Agent
WRO-LOT AIRLINE SERVICES LTD.
Wroclaw
2013.06 - 2013.11
- Handled passenger and baggage check-in using airline reservation and departure control systems
- Controlled passports, identity documents
- Was responsible for the safety of passengers with reduced mobility
English Tutor
Sowa
Wroclaw
2011.08 - 2013.05
- Planned, preparing and delivering English classes
- Organized group and individual lessons for adults and children
Trainee
Röhlig Poland Ltd.
Wroclaw
2008.07 - 2008.07
- Organised and archived documents, enhancing document retrieval systems and operational productivity.
Trainee
Schenker Stinnes Logistics
Wroclaw
2006.07 - 2006.07
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
Wykształcenie
Master's Degree - English Philology
Philological School of Higher Education
Wroclaw 2007.10 - 2012.06
Umiejętności
- SAP ECC
- Transportation Management Systems
- Performance Metrics Analysis
- Supply Chain Coordination
- Warehouse Operations
Languages
Polish
First language
English
Proficient
C2
Oś czasu
Senior Logistics Representative
C.H. Robinson
2024.08 - Current
Senior Logistics Specialist
Lx Pantos Poland Ltd.
2017.06 - 2024.08
Deputy Transport Manager
Truck Lider Specjal Trans
2013.12 - 2017.05
Passenger Services Agent
WRO-LOT AIRLINE SERVICES LTD.
2013.06 - 2013.11
English Tutor
Sowa
2011.08 - 2013.05
Trainee
Röhlig Poland Ltd.
2008.07 - 2008.07
Master's Degree - English Philology
Philological School of Higher Education
2007.10 - 2012.06
Trainee
Schenker Stinnes Logistics
2006.07 - 2006.07