Dorota Cenian
Warsaw
Summary
Dynamic Business Development & Client Retention Director at SODEXO POLAND, skilled in driving new business and enhancing client satisfaction. Leveraging strong communication and strategic negotiation abilities, I achieved significant growth in client retention and successfully led a high-performing team, aligning initiatives with corporate sustainability goals.
Overview
17
17
years of professional experience
Work History
Business Development & Client Retention Director
SODEXO POLAND
Warsaw
03.2024 - Current
- Drive new business acquisition, and negotiate contracts to expand the client.
- Manage a team of seven professionals focused on top-quality client service and retention.
- Define and execute sales and retention plans aligned with corporate KPIs and budgets
- Actively contribute to the Country Leadership Team strategy, focusing on sustainability and innovation.
Client Retention Executive
SODEXO POLAND
Warsaw
05.2022 - 03.2024
- Managed relationships with approximately 150 B2B corporate clients, consistently meeting KPI targets for account growth.
- Achieved key growth and retention KPIs through the implementation of global program tools.
- Developed the national retention strategy, and monitored client satisfaction levels.
Head of Marketing
SODEXO POLAND
Warsaw
07.2021 - 07.2022
- Developed marketing strategies aligned with company goals and brand identity.
- Conducted market trend analysis and monitored consumer satisfaction to drive growth.
Head of Food Platform
SODEXO POLAND
Warsaw
09.2019 - 06.2021
- Led the implementation of food services in Poland, and managed the Food Platform team of five.
- Food project management.
Operational Director
PROWANSJA SP. Z O.O.
Warsaw
09.2017 - 07.2019
- Optimized operational processes to boost efficiency and eliminate bottlenecks.
- Direct operations of a 15-restaurant portfolio spanning brands like Flunch, Pizza Pai, and Thai Wok.
- Managed team of over 150 employees and coordinated efforts of Area/Product Managers.
- Oversaw complete P&L responsibility and formulated marketing initiatives for all venues.
Restaurant Development Manager
CARREFOUR POLAND
02.2017 - 05.2017
- Selected strategic locations and established standards for 'SMACZNIE' bistro project.
- Managed supplier negotiations and trade agreements to align with project goals.
- Developed visual concepts that enhanced brand identity and customer experience.
Chain Development Specialist
SALAD STORY
Warsaw
03.2014 - 01.2017
- Secured new locations and finalized lease agreements with prominent shopping centers in Poland
- Developed training programs for new staff to enhance operational efficiency.
- Conducted market research to identify new franchise opportunities and trends.
Regional Manager (Warsaw)
SALAD STORY
Warsaw
05.2011 - 03.2014
- Supervised operations of numerous restaurants in Warsaw region, coordinating recruitment processes, training programs, and conducting quality audits.
Restaurant Manager
SALAD STORY
07.2009 - 04.2011
- Oversaw daily restaurant operations and maintained high service standards.
- Trained and developed team members to enhance customer service skills.
Education
Top Woman in Real Estate -
Mentoring Program
01.2024
Effective Communication & Interpersonal Relationships -
Dale Carnegie Course
03-2021
MA - Political Science (Political Marketing)
University of Warsaw
10-2010
Skills
Team Management, Country Leadership Strategy, B2B Business Development, Contract Negotiation
Gallup Talents
- Individualization
- Maximizer
- Relator
- Empathy
- Communication
Languages
Polish
Native
Native
English
Advanced (C1)
C1
French
Beginner (A1)
A1
Timeline
Business Development & Client Retention Director
SODEXO POLAND
03.2024 - Current
Client Retention Executive
SODEXO POLAND
05.2022 - 03.2024
Head of Marketing
SODEXO POLAND
07.2021 - 07.2022
Head of Food Platform
SODEXO POLAND
09.2019 - 06.2021
Operational Director
PROWANSJA SP. Z O.O.
09.2017 - 07.2019
Restaurant Development Manager
CARREFOUR POLAND
02.2017 - 05.2017
Chain Development Specialist
SALAD STORY
03.2014 - 01.2017
Regional Manager (Warsaw)
SALAD STORY
05.2011 - 03.2014
Restaurant Manager
SALAD STORY
07.2009 - 04.2011
Top Woman in Real Estate -
Mentoring Program
Effective Communication & Interpersonal Relationships -
Dale Carnegie Course
MA - Political Science (Political Marketing)
University of Warsaw