Dorota Harrington
Walendów
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Associate Representative – Customer Service
Anixter Poland
06.2022 - Current
- Collaborated effectively with cross-functional teams to ensure seamless delivery of services to clients.
- Supporting salepersons to managed multiple accounts simultaneously while maintaining exceptional organization and attention to detail.
- Entering customer orders into the system.
- Cultivated a positive work environment through open communication channels among team members.
- Established strong rapport with clients, leading to increased trust and long-term business relationships.
- Demonstrated exceptional problem-solving skills when addressing complex client concerns or issues.
- Managed deliveries, returns, exchanges and refunds in accordance with company policy.
Sales Specialist
Aqua Salon Łazienek
10.2020 - 05.2022
- Serves customers by selling products and meeting customer needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Prepare and input purchases orders.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
Production Manager
Millview Farm Limited
06.2018 - 12.2019
- Planning the production runs of the day.
- Resolved issues quickly to maintain productivity goals.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
Production Supervisor
Keelings Flowers
03.2014 - 09.2017
- Planning, managing and coordinating the existing production, production process and capacities.
- Responsibility for creating productions plans, budgets and production analysis.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Deputy Superintendent
Portmarnock Hotel & Golf Links
04.2010 - 11.2013
- Schedules regular staff meetings.
- Ensure daily work schedule.
- Assist in the training of golf course personnel.
- Assist in supervising the control of fungi and plant, animal and insect pests.
- Coordinate golf tournaments.
- Assist in the preparation and administration of the annual budget.
Education
No Degree - Winter School For Turf Managers
University of Massachusetts Amherst
Massachusetts, Amherst, USA02.2010
Advanced Certificate in Greenkeeping - Greenkeeping
Teagasc, College of Amenity Horticulture
Dublin, Ireland06.2009
Master of Science - Environmental Protection
Warsaw University of Technology
Warsaw, Poland06.2006
Skills
Goal-Oriented
Client Relationship Building
Teamwork and Collaboration
Customer Service
Problem-solving skills
Time Management
Administrative support
Order Processing
Fluent in English
Timeline
Associate Representative – Customer Service
Anixter Poland
06.2022 - Current
Sales Specialist
Aqua Salon Łazienek
10.2020 - 05.2022
Production Manager
Millview Farm Limited
06.2018 - 12.2019
Production Supervisor
Keelings Flowers
03.2014 - 09.2017
Deputy Superintendent
Portmarnock Hotel & Golf Links
04.2010 - 11.2013
No Degree - Winter School For Turf Managers
University of Massachusetts Amherst
Advanced Certificate in Greenkeeping - Greenkeeping
Teagasc, College of Amenity Horticulture
Master of Science - Environmental Protection
Warsaw University of Technology
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