Dorota Rodriguez

• Analyzed news content from global sources, effectively using tools like Apollo to authenticate and verify news items for authenticity
• Collaborated with cross-functional teams to ensure streamlined communication and efficient news verification processes
• Used advanced knowledge of social media platforms for news monitoring purposes
• Used strong analytical skills for assessing and filtering news content
• Adhered to strict timelines and protocols for timely delivery of news alerts
• Summarized news articles from various sources and entering them to live event base
• Recognized high-priority events possibly impacting businesses

• Reduced response times by optimizing technician routes and streamlining communication channels.
• Increased customer satisfaction by addressing and resolving regional service issues promptly and efficiently.
• Delivered prompt service to prioritize customer needs.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Coordinated activities related to the correct and timely execution of orders, emergency notifications and inspections
• Cooperated with German- and English-speaking clients, services and other company departments
• Worked with the client's budget

• Advised and arranged travel for corporate business customers (both individuals and groups)
• Conductrd analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arranged and booked domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Used various Global Distribution Systems (GDSs), including Amadeus

- Acted as Tier 1/2 support for LEO managers and employees regarding their personnel, payroll and time & attendance inquiries;

- Updated and maintained HR systems according to global and local processes (Hire to Retire);

- Created contracts of employment and work addendums;

- Administered benefit enrollment;

- Administered and calculated compensation, rewards and bonuses to employees;

- Managed employee Leave of Absence and Sickness;

- Prepared jubilee gifts, checks, awards, etc.;

- Maintained Document Archive Tool (active participation in the introduction process of mass document processing tool) - Identify process/system change and enhancement requests and submit them to your direct manager;

- Created, maintained, enhanced, and reviewed User and Step-by-step guides

- Managed internal communication via e-mail

- Managed internal communication on a webpage

- Managed templates and documents in AQDB

- Processed mass actions in AQDB (printing, mass mailing) - Customer support via email or Teams

- Created project deliverables along with the Project team

- Conducted 1:1 sessions with workshadowers

- Created weekly reports regarding the progress of knowledge transfer process