Summary
Overview
Work History
Education
Skills
Languages
Interests
Software
Timeline
Generic

Dorota Szczepocka

Warzymice, Brzeziny 33/5,Poland

Summary

Knowledgeable and dedicated customer service professional with extensive experience in marine industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Currently looking new opportunities for professional development.

Overview

1
1
Language
5
5
years of post-secondary education
15
15
years of professional experience

Work History

Product/Technical Service Coordinator

Survitec Safety Solutions Poland Sp. z o. o
Stobno
11.2019 - Current
  • Delivering product and service to customer locations within specific timeframes.
  • Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Delivering exceptional level of service to each customer by listening to concerns and answering questions.
  • Using critical thinking to break down problems, evaluate solutions and make decisions.
  • Responding to customer requests for products, services and company information.
  • Developing community reputation through commitment to customer satisfaction and strong client relationships.
  • Answering constant flow of customer calls with minimal wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Project Document Controller

Survitec Fire Solutions Poland Sp. z o. o
Stobno
01.2015 - 09.2019
  • Providing support for document controls and worked with contract documents.
  • Checking accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Managing technical documentation flow of engineering, project management.
  • Maintaining organized and efficient document flows by using excellent planning and multitasking skills.
  • Working with internal staff to process documents and sent for closing.
  • Completing transmittal logs and stored in files for specified durations.
  • Transmitting documents, organized revisions and tracked changes.
  • Monitoring and created control reporting to track performance of system and process integrity, vendors, internal workflows.
  • Creating and implemented new process to reduce cycle time in approving design plans and engineering change requests.
  • Contributing to design and implementation of overall corporate documentation standards, numbering conventions and templates.
  • Cooperationing with customers, contractors, suppliers and internal company procedures to ensure that project-specific documentation complies with company procedures and project requirements (Offshore standards).
  • Using the CRM database, Concept Quotation Tool to create sales offers, Product Accessibility Monitoring (IFS) product database.

Document Controller

Wilhelmsen Technical Solutions Poland Sp. z o. o
Stobno, Poland
07.2012 - 12.2014
  • Creating Fire System user instructions, and manuals for all documentation.
  • Controlling and issue "master copy" of Instruction Manual accordance to the Manuals list in E&D data base.
  • Merging of technical documentation. Compilation documents package consisting of the following: Certificates, Functional Test Reports, Paint Report and other related documents as required by the sales order, assuring document packages are accurate, complete and completed on time.
  • Archiving and retrieving (scan and index) documentation packages in
    SharePoint.
  • Interacting with other departments (such as Sales, Contract
    Customer Service, Manufacturing, Engineering, Services,etc.).

Store-Manager

Geox, INTERSHOE POLAND SP Z O O
Szczecin, Poland
10.2011 - 07.2012
  • Meeting the store's monthly targets and handle budgets.
  • Product management, including ordering, receiving, price
    changes, handling damaged products, and returns.
  • Problem solving, handling unusual circumstance.
  • Computer applications in stores management and materials control
  • Managing deliveries.
  • Delivering exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the company.
  • Following all minimums of customer service consistently setting
    standards to the team.
  • Raising performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Delivering feedback to decision-makers regarding employee performance and training needs.

Deputy Manager

INTERSHOE POLAND SP Z O O
Szczecin, Poland
02.2011 - 09.2011
  • Supporting the Store Manager in the day-to-day operations of your
    store.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managing opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Target-driven approach to KPIs.
  • Consistently deliver excellent customer service.
  • Completing sales sheets at the end of the day.
  • Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to managers.
  • Offering add-on sales (i.e.: gift cards, accessories, etc).
    Solving any customer issues as they arise.

Shop Assistant

Tchibo
Szczecin, Poland
05.2010 - 10.2010
  • Assisting customers in the selection and purchase of items.
  • Following policies & procedures relating to cash & stock handling.
  • Handling customers complaints in a professional and diplomatic way.
  • Giving expert advice to customers regarding products.
  • Inventorying supplies regularly and reported needs to management.
  • Completing daily tasks accurately and on-time to support shop needs.

Shop Assistant

Street Shoes
Szczecin, Poland
01.2006 - 03.2010
  • Operating the tills, including cashing up and completing
    paper work at the start and end of shift.
  • Assisting customers in the selection and purchase of items.
  • Assisting with postal deliveries to customer addresses.
  • Promoting the shop and its products at every opportunity.

Education

Master of Science - Department of Ocean Technology

West Pomeranian University of Technology
Szczecin
10.2005 - 11.2010

Skills

    Foxit, Adobe Acrobat Pro DC

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Languages

English B2

Interests

Travels

Psychology literature

Engineering

Software

MS Office: Word, Excel, Power Point

Foxit, Adobe Acrobat Pro DC

ERP: IFS Applications IFS 75, 80

CRM: Sales Force

Timeline

Product/Technical Service Coordinator

Survitec Safety Solutions Poland Sp. z o. o
11.2019 - Current

Project Document Controller

Survitec Fire Solutions Poland Sp. z o. o
01.2015 - 09.2019

Document Controller

Wilhelmsen Technical Solutions Poland Sp. z o. o
07.2012 - 12.2014

Store-Manager

Geox, INTERSHOE POLAND SP Z O O
10.2011 - 07.2012

Deputy Manager

INTERSHOE POLAND SP Z O O
02.2011 - 09.2011

Shop Assistant

Tchibo
05.2010 - 10.2010

Shop Assistant

Street Shoes
01.2006 - 03.2010

Master of Science - Department of Ocean Technology

West Pomeranian University of Technology
10.2005 - 11.2010

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Dorota Szczepocka