Dorota Szczepocka
Warzymice
Summary
Knowledgeable and dedicated customer service professional with extensive experience in marine industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Currently looking new opportunities for professional development.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Survitec Safety Solutions Poland Sp. Z O. O
10.2018 - Current
- Act as a key point of contact for customers, handling inquiries related to products, services, pricing, and delivery timelines.
- Support sales activities by preparing quotations, coordinating orders, and ensuring timely fulfillment.
- Identify customer needs and recommend appropriate products and services, contributing to upselling opportunities.
- Maintain accurate customer and order data in CRM and ERP systems.
- Build strong relationships with clients by delivering a consistently high level of service.
- Collaborate with internal teams to resolve customer issues efficiently.
- Contribute to continuous improvement initiatives focused on service quality and customer satisfaction.
- Mentoring junior coordinators, fostering skill development and knowledge sharing within the team.
- Salesforce Super User Team Member, collaborating with stakeholders to enhance CRM functionality and support business requirements.
Project Document Controller
Survitec Fire Solutions Poland Sp. z o. o
01.2015 - 09.2018
- Managed technical and project documentation in compliance with offshore and company standards.
- Supported sales and project teams by preparing accurate documentation and quotations.
- Coordinated documentation flow between engineering, project management, and customers.
- Improved document approval processes, reducing cycle time and increasing efficiency.
- Used the CRM database, Concept Quotation Tool to create sales offers, Product Accessibility Monitoring (IFS) product database.
Document Controller
Wilhelmsen Technical Solutions Poland Sp. z o. o
07.2012 - 12.2014
- Prepared and controlled technical manuals and documentation packages for customer orders.
- Ensured accuracy, completeness, and timely delivery of documentation.
- Archived and managed documents using SharePoint.
- Interacted with other departments (such as Sales, Contract Customer Service, Manufacturing, Engineering, Services,etc.).
Store-Manager
Geox, Intershoe Poland Sp. z o. o
10.2011 - 07.2012
- Managed daily store operations, budgets, and sales targets.
- Led and motivated sales teams to achieve KPIs and deliver excellent customer service.
- Increased sales performance through effective upselling and team coaching.
Deputy Manager
Intershoe Poland Sp. z o. o
02.2011 - 09.2011
- Supported store management and supervised daily operations.
- Delivered consistent customer service and handled customer issues.
- Monitored inventory levels and sales performance.
Shop Assistant
Tchibo
05.2010 - 10.2010
- Assisted customers with product selection and purchases.
- Handled complaints professionally and supported daily store operations.
Education
Master of Science - Department of Ocean Technology
West Pomeranian University of Technology
Szczecin11.2010
Skills
- Customer Service & Support,
- Customer Needs Analysis,
- Upselling & Cross-Selling,
- Purchasing Support & Order Processing,
- Technical Understanding (Marine Environment),
- Maritime Industry Experience,
- Business English (Fluent),
- MS Office (Excel, Word, PowerPoint),
- ERP Systems (IFS),
- CRM Systems (Salesforce),
- Structured & Independent Working Style,
- Stakeholder Communication,
- Cross-Functional Collaboration,
- Time Management
Additional Information
Expected salary: PLN 7,000–8,000 net
Availability: negotiable
Excellent communication and interpersonal skills
Customer- and results-oriented
Experience working in an international environment
Languages
English B2
Professional Working
Polish
Native or Bilingual
German
Elementary
Timeline
Customer Service Representative
Survitec Safety Solutions Poland Sp. Z O. O
10.2018 - Current
Project Document Controller
Survitec Fire Solutions Poland Sp. z o. o
01.2015 - 09.2018
Document Controller
Wilhelmsen Technical Solutions Poland Sp. z o. o
07.2012 - 12.2014
Store-Manager
Geox, Intershoe Poland Sp. z o. o
10.2011 - 07.2012
Deputy Manager
Intershoe Poland Sp. z o. o
02.2011 - 09.2011
Shop Assistant
Tchibo
05.2010 - 10.2010
Master of Science - Department of Ocean Technology
West Pomeranian University of Technology
Disclaimer
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