Dorota Torska
Warsaw
Overview
16
16
years of professional experience
Work History
Account Manager
DSV International Shared Services
Warsaw, Poland
02.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
Sales Specialist
COSCO Shipping Lines
11.2023 - 05.2024
- Responsiable for reaching personal and group sales targets
- Identify new opportunities, analyse potential and set up commercial plans and customers visits
- Proactive communication with clients and related company departments
- Analyze market- specific to gain insights in order to improve customer experience
- Manage kay accounts on daily basis
- Use CRM system to prospect and identify new customers
Business Development Manager
New Wave International Cargo
08.2023 - 11.2023
- Active acquiring new customers for transport services, specially for sea freight
- Maintaining strong and lasting relationshhip with key clients
- Preparing offers and negotiating terms of cooperation
- Identification of new sales opportunities with existing customers
- Implementation of set goals and sales plans in accordance with company strategy
- Market and customer needs analysis
- Daily cooperation with the forwarding team and supporting departments.
Sales Manager Poland Cargo Services
TALLINK BALTIC S.A.
07.2019 - 01.2023
- As an exclusive representative of Tallink Silja Shipping Line Cargo Services in Poland I’m responsible for managing existing business in Poland.
- Taking responsibility for profit, revenue, cash and quality targets
- Client facing and so daily contact with clients
- Developing business and ensuring profitability.
Containers Sale Specialist
UNI- LOGISTICS Sp.z o.o.
09.2018 - 06.2019
- Comprehensive planning implementation and carrying out shipping containers sales, rent and transport
- Sales plans implementation
- Monitoring current market trends and customizing company policy accordingly
- Providing high-quality customer service
- Acquiring new clients
- Developing regular and long term business relations
- Providing excellence level of operations and sales process organization
- Marketing initiatives and brand promotion.
Business Development Manager
LANGOWSKI SHIPPING
10.2017 - 07.2018
- Establishing and coordinating new business within existing company
- Providing high-quality customer service
- Acquiring new clients
- Developing regular and long term business relations
- Providing excellence level of operations and sales process organization
- Marketing initiatives and brand promotion.
Key Account Manager/ Polish Office coordinator
CARU Containers B.V.
04.2013 - 07.2017
- Establishing and coordinating polish branch office
- Maintaining high level of customer care
- Building excellent relations with clients and subcontractors
- Good knowledge and understanding of market needs and trends
- Managing existing service contracts
- New contracts negotiations
- Fleet management
- Preparing pricelists and sales plans
- Communication and cooperation with company headquarter and local offices.
Branch Manager Assistant
CARU Praha Oddział Polska Sp. z o.o.
04.2011 - 04.2013
- Supporting General Manager
- Communication with head office
- Providing high level of customer service
- Preparing quotations and pricelists
- Customers database management
- Stock control
- Rates negotiations with transport companies
- Sales and rental reports.
Fleet Manager Assistant
Kruszer Sp. z o. o.
01.2010 - 03.2011
- Preparing shifts plans and working hours for truck drivers and construction machinery operators
- Keeping the records of trucks and construction machinery updated and complete
- Preparing reports for management team.
Education
Postgraduate Studies - Transport and Logistics
SGH Warsaw School of Economics
10.2017
Masters - Social Psychology Studies
Collegium Civitas Warsaw
10.2011
Bachelor - Sociology Studies
Nicolaus Copernicus University Toruń
07.2007
Skills
- Over 10 years in Sales and Logistics From Czech corridors to Finnish decks- always winning with pricing, with people, with process
- Fluent english, native polish, processes from scratch, results that stick, relations that matter
- Dynamic individual with passion for business and people
- Ready for new challenges
Motto
”Be the change you want so see in the world” M.Gandhi
Timeline
Account Manager
DSV International Shared Services
02.2025 - Current
Sales Specialist
COSCO Shipping Lines
11.2023 - 05.2024
Business Development Manager
New Wave International Cargo
08.2023 - 11.2023
Sales Manager Poland Cargo Services
TALLINK BALTIC S.A.
07.2019 - 01.2023
Containers Sale Specialist
UNI- LOGISTICS Sp.z o.o.
09.2018 - 06.2019
Business Development Manager
LANGOWSKI SHIPPING
10.2017 - 07.2018
Key Account Manager/ Polish Office coordinator
CARU Containers B.V.
04.2013 - 07.2017
Branch Manager Assistant
CARU Praha Oddział Polska Sp. z o.o.
04.2011 - 04.2013
Fleet Manager Assistant
Kruszer Sp. z o. o.
01.2010 - 03.2011
Bachelor - Sociology Studies
Nicolaus Copernicus University Toruń
Postgraduate Studies - Transport and Logistics
SGH Warsaw School of Economics
Masters - Social Psychology Studies
Collegium Civitas Warsaw