Dorothy Samkyi
Warsaw
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Customer service representative
Ministerstwo Śledzia i Wódki
Warsaw, Mazovia
07.2024 - 10.2024
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
Founder and Business Director
NB FaceBeats Studio
Tanzania
11.2019 - 09.2023
- Developed business strategy by conducting comprehensive market research.
- Established company brand for improved visibility and recognition.
- Implemented cost-saving measures, reduced operational expenses significantly.
Trainee accountant
National Examination Council of Tanzania (NECTA)
Tanzania
01.2016 - 03.2017
- Ensured accuracy in all bookkeeping tasks whilst adhering to company guidelines.
- Assisted with annual audits, ensuring compliance with statutory requirements.
- Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
Education
Master of Business Administration - Project and Process Management
University Of Economics and Human Sciences
Warsaw, Mazovia 10.2023 -
Bachelor of Business Administration - Marketing Management
Tumaini University
Tanzania 10.2013 - 07.2016
Skills
- Customer Service
- Problem-solving
- Computer Literacy
- Bookkeeping
- Sales techniques
- Product knowledge
Languages
English
Native
Polish
Beginner
Timeline
Customer service representative
Ministerstwo Śledzia i Wódki
07.2024 - 10.2024
Master of Business Administration - Project and Process Management
University Of Economics and Human Sciences
10.2023 -
Founder and Business Director
NB FaceBeats Studio
11.2019 - 09.2023
Trainee accountant
National Examination Council of Tanzania (NECTA)
01.2016 - 03.2017
Bachelor of Business Administration - Marketing Management
Tumaini University
10.2013 - 07.2016
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