Dorothy Samkyi
Dar Es Salaam,
Summary
Motivated professional experienced in supporting leadership goals and contributing to process improvements. Skilled in coaching and mentoring to help strengthen team performance and efficiency. With a background in client account management and digital marketing, I support strategic initiatives that promote customer satisfaction and operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Concentrix
Warsaw, Poland
01.2025 - 11.2025
- Led team to achieve service excellence and meet performance targets.
- Implemented process improvements that enhanced workflow efficiency.
- Trained and mentored new team members on operational procedures.
- Monitored key performance indicators to ensure quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Representative
Concentrix
Warsaw, Poland
11.2023 - 12.2024
- Assisted customers with inquiries and resolved issues in a timely manner.
- Processed customer orders and managed account updates efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to improve service delivery and response times.
- Adapted quickly to new software tools for tracking customer interactions and feedback.
Founder and Business Director
NB Facebeats Studios
Dar Es Salaam, Tanzania
11.2019 - 09.2023
- Established operational workflows to enhance efficiency and productivity in studio processes.
- Developed marketing strategies that increased brand visibility and client engagement.
- Managed budgeting and financial planning, ensuring sustainable growth for studio operations.
- Led team meetings to foster collaboration and align project goals among staff members.
Accountant Trainee
National Examination Council of Tanzania
Dar Es Salaam, Tanzania
01.2016 - 03.2017
- Prepared financial statements and reports in compliance with regulatory standards.
- Assisted in budget preparation and variance analysis to enhance financial accuracy.
- Conducted reconciliations of accounts, ensuring consistency and reliability of financial data.
- Implemented improvements in bookkeeping processes to streamline operations and reduce errors.
Education
Master Of Science - Project And Process Management
Vizja University
Poland10.2025
Bachelor Of Business Administration - Marketing Management
Tumaini University
Dar Es Salaam, Tanzania10.2016
Skills
- Client account managemenr
- Leadership skills
- Problem-solving skills
- Coaching and mentoring
- Stratergic work planning
- Process improvement
- Project Management
- Customer relationship building
- Book-keeping
- Digital marketing
Certification
- Agile Project Management Certificate - Cousera
- Customer Success Management Certificate - Udemy
- PMP Exam Preparation Certificate - Technical Institute of America.
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
References
Ermias Tesfaye
ermias.tesfaye@concentrix.com
+48 884 390 833
Nyasha Saika
nyasha.saika@concentrix.com
+48 737 867 037
Adv. Alfred Kirrita
Alfdredkirrita@gmail.com
+255 69 266 6888
Timeline
Team Leader
Concentrix
01.2025 - 11.2025
Customer Service Representative
Concentrix
11.2023 - 12.2024
Founder and Business Director
NB Facebeats Studios
11.2019 - 09.2023
Accountant Trainee
National Examination Council of Tanzania
01.2016 - 03.2017
Master Of Science - Project And Process Management
Vizja University
Bachelor Of Business Administration - Marketing Management
Tumaini University