Microsoft Office
Duc Nguyen Viet
Senior Cash Collector
Warsaw
Summary
Dependable Collections Specialist successful at meeting high productivity, quality, performance standards and capable of managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Collection Analyst With French
Accenture Poland
Warsaw
08.2020 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Proved successful working with a portfolio of $25M-$50M monthly AR.
- Self-motivated, with a strong sense of personal responsibility.
Junior Collection Analyst With French
Accenture Poland
Warsaw
09.2019 - 08.2020
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Restaurant Manager
Vietnamese Restaurant - Made in Vietnam
Warsaw
08.2017 - 07.2019
- Organized successful wedding events for up to 1000 guests\
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Front Office Receptionist & Night Audit
Mercure Warszawa Centrum 4*
Warszawa
02.2017 - 07.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Identified visitors' needs to offer solutions and information.
Front Office Receptionist & Night Audit
Novotel Warszawa Centrum 4*
Warszawa
09.2014 - 10.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
Education
Swiss Higher Diploma in Hospitality Management - Hospitality Administration And Management
Swiss Hotel Management School
Switzerland 02.2010 - 02.2013
Skills
Collections
Attention to Detail
Flexible and Adaptable
Self-Motivated
Analytical reasoning
Account Reconciliation
Issue investigation
Cash application
Software
SAP ERP
Interests
Fitness
E-Sports
Timeline
Senior Collection Analyst With French
Accenture Poland
08.2020 - Current
Junior Collection Analyst With French
Accenture Poland
09.2019 - 08.2020
Restaurant Manager
Vietnamese Restaurant - Made in Vietnam
08.2017 - 07.2019
Front Office Receptionist & Night Audit
Mercure Warszawa Centrum 4*
02.2017 - 07.2017
Front Office Receptionist & Night Audit
Novotel Warszawa Centrum 4*
09.2014 - 10.2016
Swiss Higher Diploma in Hospitality Management - Hospitality Administration And Management
Swiss Hotel Management School
02.2010 - 02.2013