Duygu Kocamaz
Wroclaw,Lower Silesia
Summary
I'm an eloquent, assertive person who looks forward to challenges. My most vital skills are my research methods, communication and analytical skills that I have gained through my years of experience working in different fields. I have a keen eye for detail as well as possess negotiable skills which I would invest in for the growth of my career as well as the proliferation of the organization.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Medical interpreter
Future Group Translation Services
United States & Canada, Remote
2024.02 - Current
- Managed conversational flow without dominating or intruding.
- Processed and imparted information swiftly, relaying intentions, emotions and tone in interpretations.
- Identified words with conflicting meanings to determine alternatives for clarity and reflected purpose of original message.
- Facilitated smooth communication between healthcare providers and patients, ensuring accurate transmission of vital medical information.
Retail worker
Amazon Logistics
Wroclaw, Lower Silesia
2023.06 - 2023.09
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Minimised stock damage by consistently practising safe and secure stock handling methods.
- Accurately and efficiently picked and despatched products, exceeding time and accuracy targets.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Customer service representative
Ayes Clothing
Istanbul
2021.10 - 2023.02
- Developed products to design specifications while maximizing margins and profitability
- Created seasonal design and development timelines, reducing product development time by 20%.
- Planned sourcing meetings, design tech packs, technical development, and sales meetings
- Negotiated pricing, minimums, and lead-time with vendors to meet margin requirements.
- Boosted product sales by offering selection guidance to customers.
- Totalled bills using math skills, achieving 98% accuracy rate in till count.
- Prepared orders for customers with wrapped, bagged and boxed items.
Sworn translator
Notary Public
Istanbul, Freelance
2021.11 - 2023.02
- Dealing with very long texts within the scope of notary sworn translation works at home
- Translating short texts such as diplomas, invoices, documents, and contracts on occasion.
- Proofread and edited translated materials to maintain language quality and consistency.
- Translated written documents accurately with linguistic precision.
Banking Internship
VakıfBank
Istanbul
2019.07 - 2019.08
- Actively participated in realizing strategies for clients and implementing various banking channels
- Supported analysts and associates in creating marketing materials and conducting company and industry research.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
Education
Master's Degree - International Management (full-time study)
Uniwersytet WSB Merito Wrocław
Wroclaw, Lower Silesia 2023.09 -
Bachelor's Degree - Banking
Marmara University
Istanbul, Türkiye 2017.09 - 2022.07
Erasmus+ Study Program - Business Management
Wyższa Szkoła Bankowa w Poznaniu
Poznan, Greater Poland 2021.02 - 2021.07
Skills
- Proficient in English communication with native in Turkish
- Demonstrated expertise in customer service, account management, and sales-related positions
- Proven track record of persistence in goal attainment and adept handling of objections and challenging scenarios
- Possess a client-centric mindset with a bold approach in identifying and addressing customer needs and concerns through outstanding communication skills
- Skilled in effective workload management and adept at prioritizing tasks
- Exhibit a proactive stance towards ongoing learning and adaptability to dynamic work environments
Languages
English
Advanced (C1)
Turkish
Native
Polish
Beginner (A1)
Custom
u-kocamaz-622597207
Certification
- Kalam Academy Medical Interpreting Training Program
- EF SET ( Standard English Test) Certificate - C1
- Inbound - HubSpot Academy
- Customer Experience (CX) Foundations- PMI® Registered Education Provider ( Linkedin Learning)
- Yazılıma İlk Adım #2 | Veri Bilimi Başlangıç Programı- Microsoft & Kodluyoruz
- Accounting Foundations- Linkedin Learning
REFERANCES
Johannes Franciscus Torcque
Head of Product Development & Marketing
Ayes Clothing
Email: frans@ayesgiyim.com
Süleyman Burcu Esatoğlu
Team Leader of Product Development & Marketing
Ayes Clothing
Phone: +905323134989
Timeline
Medical interpreter
Future Group Translation Services
2024.02 - Current
Master's Degree - International Management (full-time study)
Uniwersytet WSB Merito Wrocław
2023.09 -
Retail worker
Amazon Logistics
2023.06 - 2023.09
Sworn translator
Notary Public
2021.11 - 2023.02
Customer service representative
Ayes Clothing
2021.10 - 2023.02
Erasmus+ Study Program - Business Management
Wyższa Szkoła Bankowa w Poznaniu
2021.02 - 2021.07
Banking Internship
VakıfBank
2019.07 - 2019.08
Bachelor's Degree - Banking
Marmara University
2017.09 - 2022.07