Dzmitry Safronau
Warszawa
Summary
Technical Support Engineer specializing in system monitoring, diagnosing issues, investigating technical problems, communicating with other departments to solve problems. Knowledge of Linux, SQL, Docker, Kubernetes, Basic Python
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
Digital Services Poland
04.2022 - Current
- Monitoring of services using technical tools (Kibana, Grafana, etc.).
- Registration, initial analysis, processing and collection of data on emerging incidents escalation of incidents to the appropriate unit.
- Updating and expanding of the existing knowledge base on monitoring and incident response shift schedule (night shifts on weekdays / shifts 24/7 on weekends).
- Processing emergency requests for problems with equipment, access, software from company employees.
- Researched and identified solutions to technical problems.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Diagnosed and troubleshot hardware, software and network issues.
- Performed root cause analysis of reported issues to enact corrections.
Customer Support Specialist
Currency Com Bel
02.2021 - 04.2022
Education
Bachelor of Laws - Jurisprudence, Political Science
Belarusian State University
Minsk07.2020
Skills
- Technical Expertise
- System Troubleshooting
- Technical Fault Tracking
- Product Knowledge
- Issue Research
- Problem-Solving
- Configuring system monitoring services
- Linux
- SQL
- Docker
- Kubernetes
Languages
Russian
Native language
English
Upper intermediate
B2
Timeline
Technical Support Engineer
Digital Services Poland
04.2022 - Current
Customer Support Specialist
Currency Com Bel
02.2021 - 04.2022
Bachelor of Laws - Jurisprudence, Political Science
Belarusian State University
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