Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Dzvenyslava Pavliuk

Summary

Results-driven and multilingual professional with a proven track record of success in interpretation, management, and food service roles. Dedicated to achieving excellence in every task, I possess strong communication skills in Ukrainian, English, Polish, and Russian, coupled with extensive experience in diverse work environments. Seeking a challenging position with opportunities for growth and a relocation package within the next two months.

Overview

8
8
years of professional experience

Work History

English - Ukrainian Interpreter Over the Phone

Teleperformance Polska
07.2022 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Developed and maintained glossary of technical terms.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Boosted client trust in financial institutions by accurately conveying key information related to investments, banking products, or loans during consultations.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Collaborated with fellow interpreters to establish a consistent approach to translation, ensuring coherent messaging across multiple languages.
  • Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.

Shift Manager Specialized in Facility and Product

AmRest Sp. Z O.o
10.2018 - 05.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Troubleshot equipment to reduce service calls and downtime.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Restaurant Worker

AmRest Sp. Z O.o
02.2018 - 10.2018
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
  • Prepared appetizing dishes according to established recipes while adhering to quality control measures set by the restaurant management.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.

Prep Cook

Vicini Italiani
10.2016 - 01.2018
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.

Education

High School Diploma -

Igor Pelypeiiko Lyceum
Kosiv, Ukraine
05.2014

Skills

  • Strong communication skills
  • Analytical skills
  • Attention to details
  • Problem - solving
  • Critical thinking
  • Resilience to stress
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Client support
  • Handling customer complaints
  • Note-taking techniques, memory retention and active listening skills
  • Intercultural sensitivity and professional ethics
  • Decision - making and leadership
  • Employee training and stuff motivation
  • Workplace safety and quality assurance
  • Opening and closing procedures, payment processing
  • Documentation and reporting
  • Schedule, time and operations management

Hobbies

Nigerian cuisine, handmade and fiction literature.

Languages

Ukrainian
Native language
English
Advanced
C1
Polish
Advanced
C1
Russian
Advanced
C1

Timeline

English - Ukrainian Interpreter Over the Phone

Teleperformance Polska
07.2022 - Current

Shift Manager Specialized in Facility and Product

AmRest Sp. Z O.o
10.2018 - 05.2022

Restaurant Worker

AmRest Sp. Z O.o
02.2018 - 10.2018

Prep Cook

Vicini Italiani
10.2016 - 01.2018

High School Diploma -

Igor Pelypeiiko Lyceum

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Dzvenyslava Pavliuk