Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Timeline
References
Hobbies and Interests
Generic

EBENEZER ILUYOMADE

Wroclaw

Summary

Detail-oriented and proactive IT Engineer with a solid foundation in technical support, IT infrastructure, cybersecurity, and customer service, with a growing specialization in cloud technologies. Skilled in supporting, troubleshooting, and optimizing cloud environments across AWS, Microsoft Azure, and Google Cloud Platform (GCP). Experienced in hybrid infrastructure support, cloud performance monitoring, and contributing to secure, scalable, and resilient cloud-based solutions. Known for strong collaboration, adaptability in dynamic environments, and a passion for continuous learning in evolving cloud ecosystems. Eager to bring multi-cloud expertise and analytical problem-solving to a forward-thinking IT team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cyber Security Analyst

Cyberoo
05.2023 - 03.2025
  • Monitor and analyze security alerts from SIEM and other tools
    Investigate incidents and support incident response and containment
    Perform vulnerability assessments, risk analysis, and reporting
    Assist in the implementation of security policies and procedures
    Evaluate and recommend improvements in security infrastructure
    Support compliance with data protection and regulatory standards
    Collaborate with IT teams and third-party partners to secure digital assets
    Contribute to internal awareness and training programs
  • Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.

IT Specialist

KYNDRYL
08.2022 - 01.2023
  • Delivered Tier 1 and Tier 2 technical support across on-premises and cloud-based systems, performing diagnostics, troubleshooting, and end-user assistance to ensure operational continuity.
  • Supported IT operations including routine system maintenance, patch management, and enforcement of security protocols in hybrid IT environments.
  • Collaborated with cross-functional teams to identify and resolve hardware, software, and network issues, contributing to improved response times and service quality.
  • Assisted in supporting cloud infrastructure components on platforms such as AWS, Azure, and GCP, including basic provisioning, monitoring, and incident escalation.
  • Created and maintained system and network documentation to enrich internal knowledge bases and support standardization of IT practices.

Customer Support Specialist

SITEL
11.2021 - 07.2022
  • Provided technical assistance to customers on software, hardware, and networking issues.
  • Handled customer inquiries and resolved service tickets using CRM systems.
  • Configured and installed software and operating systems for end-users.
  • Maintained detailed support documentation and tracked key performance indicators (KPIs) such as CSAT, resolution time, and ticket volume trends to drive continuous improvement in support delivery.
  • Contributed to enhanced user satisfaction and operational efficiency through proactive support.

Education

Bachelor of Science - Computer Engineering

Wrocław Business University of Applied Sciences
01.2024

Skills

  • IT Infrastructure & Security: Microsoft Azure, Active Directory, DNS, DHCP, Windows Server, Security Baselines (NIST, CIS), SOC Practices
  • Cloud & Networking: AWS, IAM, SSO, Computer Networks, Wireshark, SIEM
  • Programming & Databases: Python, Django, JavaScript, C#, Oracle SQL, HTML, CSS
  • Tools & Platforms: Salesforce, SAP, Zendesk, Tableau, Microsoft Office, Slack
  • CRM & Support Systems: CRM systems, Customer Support Software
  • Certifications: AZ-900, SC-900 (Microsoft); Certified in Cybersecurity (ISC2); ITIL4 Fundamentals; Security Management Basics
  • Analytical Thinking & Problem Solving
  • Team Collaboration & Communication
  • Strategic Thinking
  • Adaptability & Continuous Learning

Certification

  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC900)
  • ISC2 Certified in Cybersecurity
  • ITIL4 Fundamentals – Alison
  • Basics of Security Management – Alison
  • Information Technology Management – Alison
  • Deloitte Australia - Cyber Job Simulation
  • Deloitte Australia - Data Analytics Job Simulation

LANGUAGES

English (Fluent/Native)
Polish (Basic)

Timeline

Cyber Security Analyst

Cyberoo
05.2023 - 03.2025

IT Specialist

KYNDRYL
08.2022 - 01.2023

Customer Support Specialist

SITEL
11.2021 - 07.2022

Bachelor of Science - Computer Engineering

Wrocław Business University of Applied Sciences

References

Reference available upon request

Hobbies and Interests

Fitness & Well-being, Reading & Continuous Learning, Professional Development (Seminars & Exhibitions)

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