ECE KEKLİK
Guest Relations Agent // Front Office
Warsaw
Summary
As a Tourism Guidance student, valuable experience has been acquired in guest services departments within 5-star hotels in Turkey, with a strong desire to continue expanding expertise. Problem-solving capabilities and excellent communication skills are key strengths. Prepared to contribute effectively and achieve positive results in future professional endeavours.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Guest Relations Officer
Bodrum Park Resort
Mugla, Turkey
06.2024 - 09.2024
Taking part in the works to ensure that domestic and foreign guests are comfortable and happy during their stay at the hotel, to solve all kinds of problems, to organize all kinds of organizations, to forward the notes that the agents have notified in advance to the necessary departments and to provide much more satisfaction.
Guest Relations Officer
Kairaba Bodrum Imperial // MP HOTELS
Mugla, Turkey
05.2023 - 09.2023
Undertake various tasks to ensure the satisfaction of guests during their stay, improve the quality of service by resolving complaints. Also, providing information about the services offered by the hotel, fulfilling special requests and collecting guests' feedback.
Sales Representative
Penti
Istanbul, Turkey
06.2022 - 09.2022
Promotes products or services, analyses customer needs and offers the most appropriate solutions. Manages customer relations, develops strategies to achieve sales targets and provides after-sales support.
Coffee Barista
Günce Kitabevi // Cafe (Book Store // Cafe)
Bolu, Turkey
09.2021 - 12.2021
It prepares various types of coffee using espresso machines and other equipment and offers them to customers.
Education
Bachelor's Degree of Tourism Guidance
Aydın Adnan Menderes University
Aydın, Turkey 09.2020 -
Bachelor's Degree of Tourism Guidance
Akademia Wychowania Fizycznego Jozefa Piłsudskiego
2024 - Current
Skills
Guest satisfaction assessment
Languages
Turkish
Native language
English
Fluent
Turkish
Native
Polish
Beginner
Certification
Destination Marketing and The Power of The Meetings Industry, Transforming Tourism With Digital Marketing (Given by Polish Tourism Organisation)
Timeline
Destination Marketing and The Power of The Meetings Industry, Transforming Tourism With Digital Marketing (Given by Polish Tourism Organisation)
01-2025
Guest Relations Officer
Bodrum Park Resort
06.2024 - 09.2024
Guest Relations Officer
Kairaba Bodrum Imperial // MP HOTELS
05.2023 - 09.2023
Sales Representative
Penti
06.2022 - 09.2022
Participation in the Western Black Sea Career Fair and Fair activities (Given by Bolu Abant Izzet Baysal University)
03-2022
Coffee Barista
Günce Kitabevi // Cafe (Book Store // Cafe)
09.2021 - 12.2021
Bachelor's Degree of Tourism Guidance
Aydın Adnan Menderes University
09.2020 -
Drama and Performing Arts (Given by Ministry of National Education of Turkey)
11-2017
Bachelor's Degree of Tourism Guidance
Akademia Wychowania Fizycznego Jozefa Piłsudskiego
2024 - Current
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