Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Eden Habte

Wroclaw

Summary

Adept Customer Service Representative with a proven track record at Ride, enhancing customer satisfaction through expert resolution of conflicts and complaints. Excelled in mentoring new hires, boosting team integration, and leveraging active listening and critical thinking skills to elevate client retention. Demonstrated proficiency in complaint handling and call center operations, achieving significant positive feedback.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Ride
Addis Ababa, Ethiopia
12.2020 - 07.2022
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

International Buisness - Business Management

Wsb Merito University
Torun ,poland
07.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Complaint Handling

Timeline

Customer Service Representative

Ride
12.2020 - 07.2022

International Buisness - Business Management

Wsb Merito University
Eden Habte