Edidiong James

• Manage a high volume of inbound and outbound calls, emails, and chats.
• Resolve customer complaints and issues promptly and effectively.
• Achieve a 98% customer satisfaction rating by delivering personalized and attentive support.
• Train and mentor new support staff, enhancing team productivity.
• Implement feedback mechanisms to continuously improve service delivery.

Key Achievements:

• Spearheaded a customer feedback initiative that increased metric scores by 15%.
• Successfully reduced average call handling time by 20% through process improvements.

The job was a survey on food items conducted after my bachelor's degree

• Explained in detail the purpose of National Food Consumption and Micronutrients Survey (NFCMS) to respondents
• Collected dietary data using Index 24 App and Comcare App
• Collected food samples for dietary analysis
• Followed interview instructions embedded within tablet device to obtain high quality data
• Synchronized data collected regularly by connecting to the dashboard via internet
• Maintained good quality data collection and strictly followed standard procedures in conducting interviews as well as record answers professionally.

I Worked in the account and audit department of the water production factory

• Performed daily checks of sales and credit records
• Ensured that all sales were accurately documented
• Performed checks of receipts, credit ledger, sales analysis records and cash analysis records
• Performed the verification of stock records
• Monitored the authenticity of income, expenditures and credit
• Oversaw water analysis and purification.

I was a chemistry, and physical and Health teacher during National Youth Service

• Developed and implemented a full educational teaching plan in accord with the school’s curriculum
• Monitored each student’s academic performance and provided feedback for improvements
• Supervised and motivated students to achieve their academic goals
• Maintained order and discipline among students while promoting safety and compliance with school’s rules and regulations
• Worked with school’s administration to prepare students for standardized tests and examinations.

• Collected medical specimens and prepared laboratory test samples
• Created various reagents and conducted laboratory assays of samples
• Analyzed and communicated clinical test results to physicians for medical diagnosis and treatment
• Operated, maintained, calibrated, and debugged laboratory equipment and software systems
• Ensured sanitation of laboratory and maintained proper stock-level of laboratory supplies
• Documented and interpreted clinical testing, and resultant outcomes
• Validated and evaluated laboratory records and test results to ensure accuracy and integrity
• Used and maintained laboratory instruments and materials, properly and efficiently
• Observed proper handling of specimen and safe disposal of biohazard waste.