Edith Batamuriza
Krakow
Summary
Highly motivated and detail-oriented professional with extensive experience as an Order Management Specialist, Process Executive, and Sales Specialist. Proven expertise in preparing sales quotes, managing orders in SAP, invoicing, and ensuring smooth collaboration across sales and customer service teams. Adept at maintaining accurate records in CRM systems and providing timely communication to clients, ensuring high levels of customer satisfaction..
Overview
7
7
years of professional experience
Work History
Senior Process Executive
Genpact
09.2022 - Current
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Identified trends and common issues in submitted content, enabling targeted training for content creators.
- Mentored junior team members in developing their skills as Content Reviewers while sharing knowledge on effective techniques for improving output quality.
- Analyse online videos, social media, web page and advertising content for compliance
- Examine the content which could be in text, image, audio, video or other format daily
- Identify content that is not in compliance with requirements and flag for action
- Provide feedback for policies/tools/processes improvements
- Train other team members regarding the daily tasks whenever vital and requested by the manager
AZURE CLOUD ENGINEER MICROSOFT,CLOUD&INRA- MANAGEM
LTIMINDTREE
01.2024 - 06.2024
- Provided support in Azure Cloud management services to customers via emails, chat and phone calls: Azure Virtual Network ,Azure VPN Gateway, Azure Express Route, Azure Traffic Manager, Azure Load Balancer,DNS, Windows Azure Platform,Operating,System/Virtualization,Networking.Windows Azure Platform.
- Implemented network security groups (NSGs) and application security groups (ASGs) to enforce network security policies within Azure environments.
- Implementing NSGs, ASGs, and Azure Firewall rules for network security.
- Conducted logs analysis using Azure Monitor and Log Analytics.
- Provided technical guidance on firewall best practices and incident response to customer.
- Supporting and understanding of Azure networking concept including virtual networks, subnets, and network security groups(NSGs).
- Implementing VPN and Express Route for secure connectivity between on-premises and Azure
- Automation techniques using Azure PowerShell, Azure CLI, and Terraform for infrastructure as code deployment and management.
Customer Support Professional
Foundever
09.2021 - 11.2023
- Provided exceptional phone and email support, building strong rapport with clients and maintaining positive relationships.
- Enhanced customer satisfaction by efficiently resolving support tickets and addressing concerns.
- Established an internal database of common questions and answers which reduced response times significantly.
- Supported customers via live chat functionality during peak hours, providing real-time assistance for urgent matters effectively and efficiently.
- Maintained high-quality standards with thorough follow-ups on resolved issues to ensure customer satisfaction.
- Exceeded team KPIs consistently by efficiently managing time and prioritizing tasks effectively.
- Managed escalated cases promptly, demonstrating strong problem-solving skills while maintaining professionalism under pressure.
- Utilized CRM software proficiently ensuring accurate documentation of all customer interactions.
Global Data Project Analyst
Schneider Electric
03.2020 - 09.2021
- Insight generation for real life Business challenges
- Manage special projects as assigned and delivering accurate results
- Maintenance of the collaboration tools and CRM for the productive team
- Data visualization, preparation BI dashboards
- Data analysis, interpretation and preparation in Tableau, Excel
- Managing all projects and tasks, for the Global marketing analytics & AI team
- Participating in AI meetings and Events with sales and marketing people to support the identification of their requirements towards analytics apps and projects like Tableau software Training Events
- Planning, organizing & following up meetings/calendar invites/agenda and note taking
- Research on AI topics and analyzing all projects
BUSINESS EXECUTIVE FOR MARKETING AND SALES
HOTPOINT LGELECTRONICS
01.2018 - 09.2019
- Maintain Clients satisfaction by answering to their demand and needs.
- Assist Marketing Manager in planning, developing, implementing, evaluating, advertising, merchandising, and trade promotion programs; developing field sales action plans and supervising marketing operations to achieve revenue target
- Seize opportunities to upsell products when they arise
- Ensure the company communication with clients is effective and efficient
- Maintain customer relationship programs and meet the customer satisfaction manage large amount of incoming and outbound calls in time.
- Satisfying customer needs, clarify information, research every issue and supply solutions
Education
Master of Science - BUSINESS MANAGEMENT IN PROJECT MANAGEMENT
UNIVERSITY OF WYZSZA SZKOLA BANKOWA W POZNANIU
Poznan, Poland06-2021
Bachelor of Science - BUSINESS INFORMATION TECHNOLOGY
NATIONAL UNIVERSITY OF RWANDA
Kigali - Rwanda08-2017
Skills
Microsoft office suite, Cost Management, Project Planning, Tableau, Excel, Business intelligence, Critical Thinking, Sales force (CRM), SAP, Slack Technologies, Agile methodology, NetSuite, Darwin, Jira, Problem solving, communication, Zendesk, Project charter, Yurt,Lean six sigma, Networking, Azure
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Additional Information
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC(General Data Protection Regulation)
Timeline
AZURE CLOUD ENGINEER MICROSOFT,CLOUD&INRA- MANAGEM
LTIMINDTREE
01.2024 - 06.2024
Senior Process Executive
Genpact
09.2022 - Current
Customer Support Professional
Foundever
09.2021 - 11.2023
Global Data Project Analyst
Schneider Electric
03.2020 - 09.2021
BUSINESS EXECUTIVE FOR MARKETING AND SALES
HOTPOINT LGELECTRONICS
01.2018 - 09.2019
Master of Science - BUSINESS MANAGEMENT IN PROJECT MANAGEMENT
UNIVERSITY OF WYZSZA SZKOLA BANKOWA W POZNANIU
Bachelor of Science - BUSINESS INFORMATION TECHNOLOGY
NATIONAL UNIVERSITY OF RWANDA
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