Edith Mbabazi
KRAKOW
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Cloud Support Engineer
LTIMindtree
Krakow, Poland
09.2023 - Current
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Identified gaps in market to spot opportunities to create value propositions.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Used metrics to monitor application and infrastructure performance.
Data Protection With Microsoft 365
Majorel Company Poland
Szczecin, Poland (Remote)
11.2021 - 06.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
IT Support / Junior Microsoft Retention specialist
Majorel Poland
Szczecin, Poland
10.2022 - 02.2023
- Customer Engagement and Relationship Building
- Issue Resolution and Problem Solving
- Product Education and Demonstrations
- Account Management and CRM Utilization
- Strong Communication and Interpersonal Skills
- Microsoft Products and Services Expertise
- Maintained accurate customer records and case documentation using the company CRM system
- Participated in training sessions to enhance product knowledge and customer service skills
Computer Customer Support Specialist
Secam copy center
Kigali City, Rwanda
05.2019 - 04.2020
- Lent technical support, consulting and implementation services to maintain system performance thresholds
- Researched and maintained IT project and service documentation to assist future problem resolution
- Created and updated training materials and procedures
- Contacted manufacturers or vendors to resolve major hardware and software issues
Education
Bachelor's degree - / in Information Technology
WSB University
12-2024
Skills
- Technical Troubleshooting
- Performance optimization
- User access control
- IT Support
- Resource optimization
- Hardware and Software
- Installation and Configuration
- IT Security Specialist
- System administration
- Technical Support
- Data Protection
- Problem Solving
- Strategic Communications
- Desktop Support
- Operations management
- Administrative support
- Expense monitoring
Timeline
Cloud Support Engineer
LTIMindtree
09.2023 - Current
IT Support / Junior Microsoft Retention specialist
Majorel Poland
10.2022 - 02.2023
Data Protection With Microsoft 365
Majorel Company Poland
11.2021 - 06.2023
Computer Customer Support Specialist
Secam copy center
05.2019 - 04.2020
Bachelor's degree - / in Information Technology
WSB University