Edward Zaitsev
Pilot
Corinth
Overview
4
4
years of professional experience
Work History
Cabin Crew Member
Ryanair
12.2018 - 11.2019
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Customer Service Agent
Teleperformace Greece
01.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, creating trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
EASA ATPL(A) Integrated Course
TAE AVIATION ACADEMY
Megara, Greece 01-2025
Bachelor of Science - Pharmaceutical Medicine
Tyumen State Medical University
Tyumen, Russian Federation07-2018
Skills
Strong Situational Awareness
Effective Communication & Coordination
Teamwork in High-Stress Environments
Problem-Solving & Quick Decision-Making
Adaptability to Dynamic Flight Conditions
Attention to Detail & Safety Compliance
Timeline
Customer Service Agent
Teleperformace Greece
01.2022 - 04.2023
Cabin Crew Member
Ryanair
12.2018 - 11.2019
EASA ATPL(A) Integrated Course
TAE AVIATION ACADEMY
Bachelor of Science - Pharmaceutical Medicine
Tyumen State Medical University