Overview
Work History
Education
Skills
Timeline
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Edward Zaitsev

Edward Zaitsev

Pilot
Corinth

Overview

4
4
years of professional experience

Work History

Cabin Crew Member

Ryanair
12.2018 - 11.2019
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

Customer Service Agent

Teleperformace Greece
01.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, creating trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Education

EASA ATPL(A) Integrated Course

TAE AVIATION ACADEMY
Megara, Greece
01-2025

Bachelor of Science - Pharmaceutical Medicine

Tyumen State Medical University
Tyumen, Russian Federation
07-2018

Skills

Strong Situational Awareness

Effective Communication & Coordination

Teamwork in High-Stress Environments

Problem-Solving & Quick Decision-Making

Adaptability to Dynamic Flight Conditions

Attention to Detail & Safety Compliance

Timeline

Customer Service Agent

Teleperformace Greece
01.2022 - 04.2023

Cabin Crew Member

Ryanair
12.2018 - 11.2019

EASA ATPL(A) Integrated Course

TAE AVIATION ACADEMY

Bachelor of Science - Pharmaceutical Medicine

Tyumen State Medical University

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