Edyta Marczyk
Kraków
Summary
Results-driven professional with a successful background in the IT sector. With over 15 years of experience, consistently delivers exceptional service and achieves good results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Client Service Manager - Senior II
Akamai Technologies
05.2012 - Current
- Acting as a primary point of contact for Partners and Customers in German-speaking countries
- Building and maintaining strong customer relationships
- Escalating issues and tracking/maintaining its timely resolution
- Serving as an escalation point for Partner/End-customer Service issues
- Developing and delivering presentations to current customers portfolio
- Teaming with operations for service-related client communications
- Delivering business reviews and reports
- Supporting other team members in their daily operations/escalations
- Assist and manage special projects - SME in different areas
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
Senior IT Analyst in RDA project
HCL Technologies (Poland)
01.2009 - 04.2012
- Providing technical support for German, Russian and Polish speaking customers
- Responsible for creating technical documentation (KT in RDA project)
- Maintain knowledge of support policies, procedures and systems
- Troubleshooting of complex issues related to Windows and MAC OS
- Providing MAC trainings
- 6 months experience as onsite support (in customer location – RDA office in Stuttgart)
Editor
A plus C, manufacturer of TV-programmes
04.2002 - 12.2009
- Editing contents of TV-magazines published in Germany and Switzerland
- Responsibility for the quality of the products
- Editing an writing texts, movies’ descriptions
- Direct contacts with business customers
- Edited and revised wide array of content for accuracy, clarity and consistency.
Ministry of Foreign Affairs of the Republic of Poland
01.2001 - 01.2001
- 4-week training at the Department of Economical Analysis
Documentalist
Regional private television station TV Wisla
01.1996 - 01.1997
- Management and processing of documents received and online search for information and documents, updating of the databases
Education
Master's degree - Political Sciences, Political Sciences – International Relations
Uniwersytet Jagielloński
Kraków2001
Skills
- Troubleshooting
- Client services
- Account management
- Cross-functional teamwork
- Client experience management
- Client issue resolution
- Client relationship building
- Customer relations
Languages
Russisch (Professional Working)
Englisch (Full Professional)
Deutsch (Full Professional)
Certification
ITIL Foundation
Literature , Trial running, Garden
Literature
Garden
Tral running
Timeline
Client Service Manager - Senior II
Akamai Technologies
05.2012 - Current
Senior IT Analyst in RDA project
HCL Technologies (Poland)
01.2009 - 04.2012
Editor
A plus C, manufacturer of TV-programmes
04.2002 - 12.2009
Ministry of Foreign Affairs of the Republic of Poland
01.2001 - 01.2001
Documentalist
Regional private television station TV Wisla
01.1996 - 01.1997
ITIL Foundation
Master's degree - Political Sciences, Political Sciences – International Relations
Uniwersytet Jagielloński
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