Edyta Mizera
Wolsztyn
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SAP SD database management system. Strong understanding of design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
11
11
years of professional experience
Work History
Jr European Customer Service Manager
Firestone Industrial Products Polska Sp. Z O.o.
01.2023 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance, new software development and onboarding new AV customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks, leading the projects globally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Accomplished multiple tasks within established timeframes.
- Oversaw Customer Service European team of 6 teammates.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee KPI performance and conveyed constructive feedback to improve skills.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Leader
Firestone Industrial Products Polska Sp. z o.o.
07.2019 - Current
- Implemented and documented company processes to effectively resolve customer service issues
- Oversaw Customer Service European team of 4 teammates
- Coached, monitored and motivated teammates to boost performance and enhance job knowledge
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs
- Established teams KPI to accelerate efficiency of my job
- Worked with senior leadership to address and resolve team issues and boost overall team success
- Managed key account service, providing exceptional support to foster loyalty and retention
- Consulted with customers, sales representative regarding needs and addressed concerns
- Collaborated with other departments such as: LSCM, Sales, Pricing, Purchasing, Customer and Product Master Data
- Customer On-boarding in SAP including EDI
- Report preparation
- IT Ticket processing
Customer Service Specialist
Firestone Industrial Products Poland Sp. z o.o
09.2016 - 06.2019
- Professionally handling and processing incoming orders, inquiries and claims In SAP
- Supporting the Sales Team to enhance the customer relationship trough proactive ownership of the entire customer backlog
- Providing excellent customer service through e-mail and phone in timely and accurate manner
- Track, follow-up and resolve customer’s outstanding issues
- Ensuring customer satisfaction and providing professional customer support
Sales Manager
Bech Packaging Sp. z o.o
05.2015 - 08.2016
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Developed and implemented new sales strategies to update product lines
- Projecting expected sales volume and profit for existing and new products
- Determining and adjusting selling prices by monitoring costs, competition, supply and demand
- Assisting in development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory based on historical data, market trends, competitive activity, promotional strategy and sales effort
- Tracked and analyzed key quantitative metrics and business trends relating to French and British clients and partners
- Attended trade shows for in-person engagement and network building.
- Professionally handling incoming requests, processing the orders from the inquiry phase up to the shipment, raising invoices, transport/export documentation
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Customer Service Leader
Xylem PCI Membranes Polska Sp. z o.o
02.2013 - 05.2015
- Giving accurate forecasts, sales and order reports
- Coordinating the order flow
- Quote, post and acknowledge orders to the Customers
- Calculating customer’s price, margin and plan on time deliveries
- Accurate processing of standard, emergency and project orders for all products sold through the Principle and Manufacturing Companies, including accurate scheduling to meet customer requirements
- Coordinating delivery of customer orders with Logistics and Production departments
- Negotiating scheduling pickup and delivery times
- Creating export, custom documentation, staying current in export compliance requirements, preparing OTD and OTP reports
Processing & Purchasing/Logistic Specialist
Xylem Inc.
06.2012 - 01.2013
- Procurement of materials, raw and finished, to manufacture final product
- Responsible for management of supplier’s relationship.
- Purchasing materials as required through the requisition process while maintaining or exceeding price on materials
- Managing material purchasing, order processing and shipping flow for the products.
Education
Change Management™ Foundation With Exam
APMG International
Poland10.2023
Manager - EDGE Leadership Development Program
Bridgestone
United States09.2023
Leadership & Influence
Dale Carnegie of Tennessee
United States07.2021
Multi-Generi & Millenials Communication
Berndson Trainings
Poland10.2020
Project Manager - PRINCE2® FOUNDATION With Exam
APMG International
Poland12.2018
First Time Manager
Harvard Business Review
07.2018
Candidate For Bachelor of Science 6 Semesters Without Final Work - Business Management
Wyższa Szkoła Bankowa
POZNAŃ08.2016
English Studies
Poznań College of Modern Languages
POZNAN01.2005
Skills
- Continuous Process Improvement
- Troubleshooting
- SAP and ERP System Knowledge
- Cross-Functional Collaboration
- Project Management
- Data Warehousing
- Skilled Trainer
- Staffing Coordination and Leadership
- Decision-Making
- Customer Relations
- Schedule Coordination
- Service Delivery Optimization
- Workflow Management
- Audit Support
Languages
Polish
Native language
English
Advanced
C1
German
Limited
Timeline
Jr European Customer Service Manager
Firestone Industrial Products Polska Sp. Z O.o.
01.2023 - Current
Customer Service Leader
Firestone Industrial Products Polska Sp. z o.o.
07.2019 - Current
Customer Service Specialist
Firestone Industrial Products Poland Sp. z o.o
09.2016 - 06.2019
Sales Manager
Bech Packaging Sp. z o.o
05.2015 - 08.2016
Customer Service Leader
Xylem PCI Membranes Polska Sp. z o.o
02.2013 - 05.2015
Processing & Purchasing/Logistic Specialist
Xylem Inc.
06.2012 - 01.2013
Change Management™ Foundation With Exam
APMG International
Manager - EDGE Leadership Development Program
Bridgestone
Leadership & Influence
Dale Carnegie of Tennessee
Multi-Generi & Millenials Communication
Berndson Trainings
Project Manager - PRINCE2® FOUNDATION With Exam
APMG International
First Time Manager
Harvard Business Review
Candidate For Bachelor of Science 6 Semesters Without Final Work - Business Management
Wyższa Szkoła Bankowa
English Studies
Poznań College of Modern Languages
Similar Profiles
Vihang ShahVihang Shah
Fullstack Developer at HSBC Service Delivery (Polska) Sp. Z O.o.Fullstack Developer at HSBC Service Delivery (Polska) Sp. Z O.o.
Przemysław FedczyszynPrzemysław Fedczyszyn
Deputy Regional Director at DONAUCHEM POLSKA SP. Z O.O.Deputy Regional Director at DONAUCHEM POLSKA SP. Z O.O.
Marcin MandrykMarcin Mandryk
Sales Operations Executive CEE&Nordics at Iron Mountain Polska Sp. z o.o.Sales Operations Executive CEE&Nordics at Iron Mountain Polska Sp. z o.o.