Ekaterina Matulevich

• Oversaw P2P, Credit Services, and RTR scopes for clients across multiple regions (Poland, Philippines, Argentina, Malaysia and India).
• Managed multinational team of 400+, ensuring high-quality service delivery and alignment with organizational goals.
• Optimized service delivery processes, boosting efficiency and cost-effectiveness.
• Maintained strong relationships with clients, internal teams, and vendors to ensure seamless operations and satisfaction.
• Monitored SLAs and KPIs, consistently meeting or exceeding targets.
• Led change initiatives for continuous improvement and innovation.
• Conducted performance evaluations and implemented training to enhance team capabilities.
• Executed account plans to achieve revenue targets and drive growth.
• Expanded accounts by introducing new products/services aligned with client needs.
• Negotiated contract renewals and pricing agreements to maximize client value and profitability.
• Led Poland Women’s Agenda as IWD Poland Champion/Sponsor.

Achievements:

• Multiple Accenture Operations Poland Awards.
• Improved profitability through favorable contract negotiations.
• Exceeded revenue targets with effective account strategies.
• Implemented successful change initiatives enhancing efficiency and quality.
• Introduced innovative service delivery practices.
• Reduced turnaround time with effective resource allocation and task prioritization.
• Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
• Improved service quality, addressing client concerns promptly and professionally
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements
• Managed vendor relations proactively, negotiating contracts beneficially for both parties involved
• Improved service quality, addressing client concerns promptly and professionally.
• Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.

• Managed ~100 FTEs in P2P and Credit Services across Poland, Philippines, and Argentina.
• Coordinated with Accenture and client teams across five continents.
• Led E2E Order to Cash transition, ensuring successful go-live.
• Oversaw P2P processes, including invoice and payment processing.
• Supervised Order to Cash functions, including payment terms evaluation, account monitoring, and financial forecasting.
• Collaborated with global customers, sales teams, and stakeholders.
• Coordinated debt collection activities and process improvements.
• Monitored team performance, provided feedback, and addressed training needs.
• Managed serious issue resolution and escalation in EMEA and LATAM.
• Met sales targets and developed strategic sales approaches.
• Led Poland Women’s Agenda as IWD Poland Champion/Sponsor.
• Focused on driving FY21 automation across Accenture Poland accounts.

Achievements:

• Awarded Accenture Operations Poland Beyonder Award for ‘Best Lead.’
• Key contributor to positive CCI EAC change exceeding $550k in FY18.
• Achieved 10 FTEs yearly savings through automation and process improvements.
• Enhanced revenue through strategic upselling and cross-selling initiatives.
• Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
• Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success
• Enhanced service delivery by developing and implementing efficient processes
• Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility
• Streamlined operations for improved customer satisfaction and retention rates

• Managed 120+ FTEs collaborating with global teams across five continents.
• Doubled team size and added five workflows within a year, developing new projects.
• Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
• Analyzed data from various sources to identify trends and areas for improvement within the department.
• Oversaw end-to-end operational performance and service delivery.
• Drove continuous improvement initiatives and ensured robust process documentation.
• Allocated resources to achieve business results and develop team members.
• Handled serious issue resolution and escalation management in Poland.
• Focused on cost reduction and innovation in a high-demand environment.
• Met sales targets and collaborated on strategic approaches with Account Managers.
• Generated monthly and quarterly reports on sales, productivity, and quality.
• Established and led the Poland social media Capability Action Network.
• Led gender equality initiatives as the IWD Poland Champion/Sponsor.

Achievements:

• Awarded Accenture Operations Poland Beyonder Award for 'Best Lead.'
• Key contributor to a positive CCI EAC change exceeding $250k in FY18.
• Achieved annual savings of 3.7 FTEs through automation and process improvements in FY18 and met similar savings targets in 2019.

• Supervised a team of 16 FTEs in EMEAR/Poland, overseeing OM Billing, Reporting, and Quality Assurance for a global automotive manufacturer.
• Provided mentorship as Career Counselor to 2 Team Leads, effectively coordinating resources and vendors across 26 countries.
• Led operational test analyses, facilitated project meetings, and drove process enhancements and automation initiatives.
• Formulated project scopes, managed change processes, monitored performance metrics, and maintained comprehensive documentation.
• Implemented optimized project team structures, ensuring seamless coordination and execution.

Achievements:

• Awarded the Accenture Operations Poland Beyonder Award for 'Extra Mile Performer'.
  Delivered significant productivity enhancements and cost savings.
  Established effective project team structures for improved coordination.
• Established strong working relationships with vendors, negotiating contracts to secure favorable terms for the company.
• Enhanced team communication with regular updates, fostering a collaborative work environment.

• Led a team of 6 FTEs in EMEAR/Warsaw, conducting comprehensive training sessions across multiple time zones and languages for up to 500 individuals.
• Implemented rules and guidelines, improving customer support processes for APJGC teams.
• Managed performance metrics and transition programs, ensuring effective inquiry handling.
• Provided leadership and mentorship to the Virtual Hub team, addressing performance issues.
• Introduced process improvements, conducted performance evaluations, and set bonus targets.
• Facilitated internal project review meetings and shared best practices across EMEAR and AMER teams.
• Organized monthly project events and edited the quarterly EMEAR newsletter.

Achievements:

• Awarded the Prismatic Compass Award for outstanding performance, enhancing client and internal metrics.
• Represented EMEAR in a cross-regional contest, recognized for delivering excellence.
• Received the Inspiring Leader of Q3FY16 Award for exceptional leadership.
• Earned the Operation Excellence focal of the month award for exceeding Operational Maturity score targets.

• Led a global change management initiative, collaborating with top revenue-generating partners to enhance adoption through customized training and business process analysis.
• Provided bilingual (English and Russian) training and support focused on quoting, ordering systems, and troubleshooting.
• Developed and maintained metrics to monitor outreach, effectiveness, and areas for enhancement.
• Produced weekly and monthly reports on tool adoption and order metrics.

Cultural Project Lead at Accenture:

• Organized monthly cultural events with 100+ attendees, promoting cross-cultural communication and effective project management with diverse teams.

Achievements:

• Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
• Recognized with the Prismatic Compass Award for outstanding performance, notably improving client and internal metrics.
• Received the Q2 PAT Award for innovative training strategies, resulting in high-quality training sessions.
• Honored as one of 20 winners out of 240 nominations spanning six countries.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

• As the Office and Sales Manager, I oversaw various responsibilities including managing orders, invoices, and shipments to external customers across multiple countries
• Additionally, I coordinated product transfers within VAX subsidiaries located in China, France, and Germany
• I was responsible for preparing presentations for new VAX products and managing monthly warehouse inventory
• Handling customer complaints and communication was also part of my role

Achievements:

• Achieved significant milestones including establishing profitable business operations across Poland, the Baltics, Romania, and Denmark
• Successfully initiated a collaboration with Tesco Slovakia, securing a £100k delivery order
• Developed and implemented standardized trade terms for distributors in Poland, enhancing operational efficiency
• Expedited the collection of outstanding debts totaling £90k within a condensed three-week timeframe
• Skillfully managed the transfer of warehouse stock from Poland to Germany, ensuring smooth logistics and inventory control.