Ekaterina Yankovskaya

• Technical Operations

- Released the Daily Operations Checks project in collaboration with a Data Analyst, implementing a Slack notification channel to proactively detect system anomalies, reducing human error and fan complaints.

- Successfully launched events for both small and large accounts, ensuring seamless execution.

• Data Operations

- Developed multiple dashboards enabling teams to effectively monitor KPIs and analyze post-action outcomes with clients.

- Designed and implemented internal self-service reporting templates to streamline workflows.

• Disputes Operations

- Designed and implemented a robust dispute resolution process across platforms like Braintree, Stripe, Klarna, and PayPal, significantly increasing both response times and win rates.

• Collaboration with Product Managers

- Collaborated with Product Managers to identify platform improvements, leveraging user feedback and operational insights to drive enhancements.

- Conducted QA testing for new features, ensuring smooth launches.

• Partnered with Product Managers to identify and implement platform improvements based on user feedback and operational insights
• Developed comprehensive product documentation and training programs to support internal and external stakeholders
• Built and analyzed product performance metrics using Looker, Excel, and GSheets
• Investigation platform setup issues

• Creation and QA in-game marketing campaigns and promotions on a weekly basis in accordance with the studio's strategy
• Launch and monitoring marketing campaigns and promotions
• Cooperation with development teams for problem solving and back office development

• Production plan forecast & execution: Planning & monitoring production, Problem solving to ensure constant supply of consumer goods
• Reporting & analysis
• Sales Database administration: Daily data validation and user support, timely bug fix in cooperation with IT Department
• Identifying user needs and creation user requirements for service company, QA of new features, Onboarding and training interns

• Administrative support, Budget management, Event organization
• Reporting & Analysis