Hi, I’m
Ekene Obi
Zabrze
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
Work History
NXTsoft Alabama
Freelancer
11.2018 - Current
Job overview
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Generated reports detailing findings and recommendations.
Pekpol Ostrołęka
Packaging Specialist
06.2021 - 09.2021
Job overview
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
Euro Global Foods And Distilleries Sango OTA
Quality Control Analyst
05.2019 - 03.2020
Job overview
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Managed over 5 production line
Steco Ideal Concept Ifo Ogun State
Customer Service Representative
10.2013 - 12.2016
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer issues over phone with 65 customers daily.
Education
Silesian University of Technology Zabrze, Poland
Master Of Science from Management Science
06.2023
University Overview
- Member of samorząd studencki politechniki śląskiej
- Continuing education in project management
Nnamdi Azikiwe University Awka
Bachelor Of Engineering from Chemical Engineering
10.2018
University Overview
- Elected Captain of unizik football team
- Received best student award for two consecutive semesters
- Awarded best student of the year
- Professional development completed in chemical process
Skills
- Flexible and Adaptable
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Microsoft Office
- Good listening skills
- Teambuilding
- Data Entry
- Decision Making
Languages
English
Native Speaker
Polish
Elementary
A2
Timeline
Packaging Specialist
Pekpol
06.2021 - 09.2021
Quality Control Analyst
Euro Global Foods And Distilleries
05.2019 - 03.2020
Freelancer
NXTsoft
11.2018 - Current
Customer Service Representative
Steco Ideal Concept
10.2013 - 12.2016
Silesian University of Technology
Master Of Science from Management Science
Nnamdi Azikiwe University
Bachelor Of Engineering from Chemical Engineering
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