ELIAS KANYAMUKENGE

S2P Supplier Enablement Senior Specialist

• Collect vendors onboarding documents,
• Check all vendors documents if they meet requirement for vendor account creation.
• Pre-creation of vendor account in Coupa
• Submit change request CR in Master Data for the approval the vendor account and create Vendor SAP number
• Managing and Completing External and Internal Financial and Legal supplier assessment
• Download supplier report in Dun & bradstreet D&B
• Manage vendor account in SAP and in Coupa, mark account for deletion, block, manage Payment terms, extend organization org and purchasing org.
• Managing and Maintaining the Organization's procurement catalogues
• Daily collaboration with Suppliers and Internal stakeholders and Category Manager, plant Buyers and Sourcing/contract team and P2P
• Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
• Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
• Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
• Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
• Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.

Order Management for NTT Global Belgium

- receiving different POs in Sale force, check if is Professional service, Tech, License or MS software order

- Pre-Order Entry in System named Direct, to gather information to customer inquiries promptly.

- Finalize Order in SAP,

- Activating License Contract in SAP

- Evaluated customer needs and feedback to drive product and service improvements.

-Developed effective improvement plans in alignment with goals and specifications.

-Review SOPs and gather feedback for Improvement

• Entering orders in Oracle on daily basis
• Invoicing customers on daily basis mostly every quarter period using Oracle
• Preparing quotations for customers, creating Credit Note, Rebill and RMA when needed
• Follow up for payment and make sure every customer has respected the payment deadline
• Work in total communication with Finance team, sale rep and contract team on daily basis

• Answering consumers' questions through three communication channels: telephone, email and live chat, Acknowledging and resolving consumers complaint on the daily basis
• Entering orders and application data into our computer system, using Sale force and SAP on daily basis and Checking stock and orders using Sale force and SAP
• Ensure consumer satisfaction and providing an excellent and professional customer support

• Company Overview: Gdansk Poland
• Offering the world class customer support, using the internal tools such as Zendesk, Cockpit
• Contacting customers via various channel
• Support air passengers during the claim-handling process, analyze their queries, and provide appropriate actions using Zendesk and Cockpit
• Respond to inquiries via email, phone call, chat, and social media channels in an authentic, human way
• Escalate feedback and complaints in order to improve customer experience
• Assist other departments to ensure a seamless air passenger experience - Internal daily chat using Slack
• Gdansk Poland