Elina-Aliya Eldiyar
Astana,14
Summary
Dedicated and service-oriented Aviation Management student with diverse international experience in customer-facing roles, including travel consultancy and hospitality. Proven ability to stay composed in high-pressure environments, resolve client concerns efficiently, and maintain a polished, professional demeanor. Actively pursuing a career as cabin crew, with firsthand exposure to airline recruitment processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Travel Consultant
CWT
05.2025 - 08.2025
- Analyzed client travel needs to create customized itineraries and optimize travel experiences.
- Coordinated travel arrangements, including flights, accommodations, and transportation for corporate clients using Global Distribution System (GDS)
- Managed vendor relationships to secure competitive rates and superior service for business travelers.
- Resolved customer inquiries and issues promptly to enhance satisfaction and foster loyalty.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Monitored travel trends and provided insights to clients for informed decision-making on travel strategies.
- Enhanced client satisfaction by providing personalized and efficient travel booking services.
Housekeeper
Renters
03.2025 - 05.2025
- Maintained cleanliness and organization in guest rooms and common areas, ensuring high standards of hygiene.
- Executed detailed cleaning tasks using commercial-grade equipment, enhancing efficiency and effectiveness of operations.
- Oversaw inventory management of cleaning supplies, optimizing stock levels to prevent shortages and ensure readiness.
- Trained new staff on cleaning protocols and safety procedures, fostering a culture of quality and compliance.
Kitchen Assistant
Sushipack
10.2024 - 12.2024
- Prepared and assembled sushi rolls, ensuring adherence to quality standards and presentation guidelines.
- Maintained cleanliness of kitchen equipment and workstations, promoting a safe food preparation environment.
- Assisted in inventory management by tracking ingredient usage and notifying supervisors of low stock levels.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Front Desk Operator
Mega Silkway
06.2023 - 10.2023
- Greet and welcome guests, providing a positive first impression of the company or organization.
- Answer phone calls and respond to emails, directing inquiries to the appropriate department.
- Manage appointment schedules, bookings, and reservations.
- Handle check-ins and check-outs for visitors or clients, ensuring efficient service.
- Maintain the reception area, ensuring it is clean, organized, and presentable.
- Assist with administrative tasks, such as data entry, filing, and managing incoming and outgoing mail.
- Address and resolve guest or client concerns, providing excellent customer service.
- Resolved customer complaints professionally, implementing solutions to prevent future issues.
Game Presenter
Queen Bee
09.2022 - 05.2023
- Host live online casino and table games, ensuring a seamless and engaging experience for players.
- Explain game rules and interact with players in real-time via live chat.
- Operate game equipment, such as cards or wheels, following strict procedures to ensure fair play.
- Maintain a professional and welcoming demeanor to enhance player satisfaction.
- Monitor gameplay for compliance with regulations and address technical or player-related issues.
- Collaborate with the production team to ensure smooth broadcasting.
- Developed and implemented strategies to increase game participation rates among players.
- Trained and mentored new presenters, ensuring adherence to company standards and best practices.
Freelance Model
Velada/Robert Models/Mulan
09.2017 - 04.2021
- Collaborated with photographers, designers, and makeup artists for diverse fashion and advertising projects.
- Participated in photo shoots, runway shows, and promotional events.
- Maintained a professional image and worked in fast-paced environments.
- Event volunteering at Miss CIS 2018
Education
Bachelor - Aviation Management
University of Informational Technology And Management
10-2025
high school - undefined
school N76
07.2020
Skills
- Customer Service & Satisfaction
- Cultural Adaptability & Teamwork
- Microsoft Office & Email Writing
- Strong communication skills
- Effective problem solving
- Global travel expertise
- Social Media Management
- Advanced itinerary planning
- Proficient with Sabre GDS
Certification
- Certificate Level B2 English language
- Certificate of Training ‘Aviation Project’
LANGUAGES
English
Advanced (C1)
Russian
Advanced (C1)
Kazakh
Advanced (C1)
Japanese
Elementary (A2)
INTERNSHIPS
- Hr Internship, Kazakhturkmunay LLC
- June 2024 — October 2024
Timeline
Business Travel Consultant
CWT
05.2025 - 08.2025
Housekeeper
Renters
03.2025 - 05.2025
Kitchen Assistant
Sushipack
10.2024 - 12.2024
Front Desk Operator
Mega Silkway
06.2023 - 10.2023
Game Presenter
Queen Bee
09.2022 - 05.2023
Freelance Model
Velada/Robert Models/Mulan
09.2017 - 04.2021
high school - undefined
school N76
Bachelor - Aviation Management
University of Informational Technology And Management
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