ELINA M.K. MUPFUNYA
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments. Fluent in English with an overall band score 7.5 (CEFR Level C1 ) in IELTS with the British Council.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Econet Service Provider
01.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Assistant Manager
BathWorld
07.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Daycare Assistant
Hilbright Elementary School
01.2023 - 01.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children
- Provided lunchtime assistance to monitor children, assist with eating and serve food
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Conducted assessments of children's developmental milestones, aiding in individualized learning plans
Education
Bachelor of Computer Engineering -
Vistula University
11.2024
Skills
- Reliability
- Punctuality
- Written skills
- Verbal skills
- Building rapport
- Attention to detail
language skills
Native language (s): SHONA
Other languages:
English
LISTENING C2 READING C1 WRITING C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2 Levels : A1 and A2 : Basic user ; B1 and B2 : Independent user ;C1 and C2 :Proficient user
DIGITAL SKILLS
Microsoft Office / Microsoft Excel / Microsoft Word / Zoom / Outlook / Google Drive / Electronic WorkBench / Social Media
Timeline
Assistant Manager
BathWorld
07.2023 - 09.2023
Customer Service Representative
Econet Service Provider
01.2023 - 07.2023
Daycare Assistant
Hilbright Elementary School
01.2023 - 01.2024
Bachelor of Computer Engineering -
Vistula University
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