Eliza Byzdra
Warsaw
Summary
Adept in Root Cause Analysis and equipped with critical analytical thinking, I excelled at National Westminster Bank Plc by enhancing KYC compliance and operational quality, significantly improving case quality through targeted feedback and training. My background spans technical to strategic roles, demonstrating versatility and a commitment to excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Quality Controller
National Westminster Bank Plc- NatWest Markets
10.2022 - Current
Performing risk-based quality check controls on KYC activities performed upon corporates and financial institutions customers to ensure they are compliant with British and international regulations and internal policies. Building a good and respectful relationship with teams of all sites performing KYC onboarding and review work. Providing feedback to analysts performing KYC onboarding and review work to secure necessary improvements to case quality. Acting as an escalation and advisory point for analysts in compliance related issues. Supporting their skills and knowledge development by providing proper trainings.
Assistant Relationship Manager
ING Bank
03.2022 - 10.2024
KYC requester (FO side), handling bank-customer communication, RM assistance in KYC process according to country and European regulations, working with strategic high profile clients within the wholesale department.
Junior Collections Analyst
Elavon
10.2021 - 03.2022
Contact with clients from Poland, England and Ireland. Providing all information regarding payments, the genesis of debt and preparing negative balances for clients.
Technician
PRODRIVE TECHNOLOGIES B.V.
04.2018 - 10.2018
Assembly, Functional Tests, Product Final Quality Check
Education
No Degree - Mechanical Engineering
PWSZ W Chełmie
Chełm, Poland07.2020
Technician - Aircraft Mechanics
Zespół Szkół Samochodowych
Radom05.2017
Skills
- Root Cause Analysis
- Procedural updates
- Critical Thinking
- Analytical Thinking
Languages
Polish
Native language
English
Advanced
C1
Additional Information
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Quality Controller
National Westminster Bank Plc- NatWest Markets
10.2022 - Current
Assistant Relationship Manager
ING Bank
03.2022 - 10.2024
Junior Collections Analyst
Elavon
10.2021 - 03.2022
Technician
PRODRIVE TECHNOLOGIES B.V.
04.2018 - 10.2018
No Degree - Mechanical Engineering
PWSZ W Chełmie
Technician - Aircraft Mechanics
Zespół Szkół Samochodowych
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