Eliza Stefanska
HR Senior Team Leader
Summary
A seasoned HR professional with over 14 years of experience, including 12 years in leadership roles within various HR departments. Renowned for exceptional interpersonal and communication skills, excelled in strategic problem-solving, decision-making, and delivering innovative HR solutions that consistently exceed expectations. A proactive and reliable leader, dedicated to driving positive change, inspiring teams, and enhancing organizational performance through effective HR practices. Specialized in delivering high-quality solutions by consistently aligning all tasks and responsibilities with customer needs. Customer-centric, with a strong focus on understanding and meeting client needs.
Overview
14
14
years of professional experience
Work History
Senior Team Leader - HR SD Lifecycle Switzerland
Credit Suisse
4 2024 - Current
- Leadership & Advisory: Led a team responsible for transitioning data and open requests from Credit Suisse to UBS, ensuring compliance and minimizing disruption during the transition.
- Process Enhancement: Spearheaded improvements to processes related to access rights for former Credit Suisse employees, enhancing efficiency, quality and security.
- Stakeholder Collaboration: Advised and supported Line Managers on complex transition data and access rights issues, ensuring seamless continuity of operations and business as usual.
- Strategic Problem Solving: Identified potential risks and developed strategic solutions to mitigate issues, contributing to the overall success of the transition.
Senior Team Leader – Assistant Vice President, Transfer
Credit Suisse
02.2021 - 03.2024
- Strategic Leadership: Took ownership of the transfer process in EMEA small countries, ensuring the smooth and timely closure of cases within strict SLAs, while maintaining high service standards.
- Advisory Role: Provided expert advice to senior management on process flows, system changes, and best practices, contributing to the optimization of the transfer process.
- Process Innovation: Designed and implemented new processes, including the CS to UBS secondment process, resulting in enhanced operational efficiency and employee satisfaction.
- Change Management: Successfully led the implementation of system changes across UBS platforms, including VDR, SharePoint, OneHRIS, and DocuSign, improving workflow and documentation processes.
Senior Team Leader – Assistant Vice President, Offboarding
Credit Suisse
08.2015 - 01.2021
- Team Leadership: Managed a high-performing team responsible for the termination process of employees in Switzerland and EMEA small countries, ensuring compliance and efficiency.
- Advisory & Collaboration: Worked closely with HR Operational Excellence & Change teams to implement new tools and processes, such as DocuSign, to streamline offboarding procedures.
- Process Improvement: Led initiatives to optimize the offboarding process, including the creation of non-standard email templates, enhancing the handling of customer requests.
- Resource Management: Efficiently managed headcount reductions and high-volume offboarding activities, ensuring minimal disruption to operations.
Team Leader – Reference Letters
Credit Suisse
09.2014 - 07.2015
- Leadership in Transition: Directed the successful deployment of the English reference letter process from Zurich to the Wroclaw HR Service Center, ensuring a smooth transition and consistent service delivery and quality.
- Process Definition: Developed and implemented the reference letter process for employees in Poland, setting a new standard for HR service delivery.
- Problem Solving: Addressed challenges during the deployment by creating actionable plans, ensuring the success of the project.
Junior Team Leader – Reference Letters
Credit Suisse
08.2012 - 08.2014
- Support & Coordination: Played a key role in supporting the Reference Letter process, coordinating with Line Managers, SMEs, Employee Relations, and HR Business Partners to enhance service quality.
- Process Optimization: Applied problem-solving techniques to resolve process-related issues, leading to improved service delivery and client satisfaction.
- Talent Development: Completed the "Credit Suisse Center of Excellence Professionals" program, demonstrating commitment to professional growth and excellence.
HR Service Center Specialist – Reference Letters Team
Credit Suisse
07.2010 - 07.2012
- Document Management: Created and managed reference letters, confirmations of employment, and apprenticeship certificates for employees, ensuring accuracy, productivity and compliance.
- Attention to Detail: Maintained a high standard of accuracy in all documentation, contributing to the integrity and reliability of HR services.
Education
Master's degree – German Philology -
University of Wroclaw
Skills
Strategic Communication: Expertise in conveying information clearly and professionally to stakeholders at all organizational levels
Trusted HR Advisor: In-depth knowledge of HR processes, providing reliable guidance and support in complex cases
Adaptable Leadership: Proven ability to navigate dynamic environments while upholding high professional standards
Customer-Focused Service: Strong commitment to delivering exceptional results and enhancing client satisfaction
Operational Efficiency: Expertise in managing high workloads with precision, ensuring accuracy and compliance
Analytical Problem Solving: Skilled in identifying challenges, developing tailored solutions, and making informed strategic decisions
Languages
English
Advanced
C1
German
Proficient
C2
Timeline
Senior Team Leader – Assistant Vice President, Transfer
Credit Suisse
02.2021 - 03.2024
Senior Team Leader – Assistant Vice President, Offboarding
Credit Suisse
08.2015 - 01.2021
Team Leader – Reference Letters
Credit Suisse
09.2014 - 07.2015
Junior Team Leader – Reference Letters
Credit Suisse
08.2012 - 08.2014
HR Service Center Specialist – Reference Letters Team
Credit Suisse
07.2010 - 07.2012
Senior Team Leader - HR SD Lifecycle Switzerland
Credit Suisse
4 2024 - Current
Master's degree – German Philology -
University of Wroclaw