Summary
Overview
Work History
Education
Skills
Languages
References
Community Service
LEADERSHIP
Timeline
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Elizabeth Nyabadza

Elizabeth Nyabadza

Lodz

Summary

I am results-driven and customer-focused. A professional with a strong background in data analysis, client relations, and CRM tools. Passionate about delivering exceptional service, optimizing processes, and driving business success. Seeking a dynamic role where I can utilize my problem-solving, communication, and analytical skills to enhance customer satisfaction and operational efficiency.

Upbeat and creative with knack for connecting with audiences and driving engagement. Well-versed in social media platforms and content creation tools, ensuring timely and effective communication. Capable of enhancing online presence and fostering community growth.

Overview

5
5
years of professional experience

Work History

Social Media Assistant

Afroverve
05.2025 - 06.2025
  • Planned, created, and scheduled engaging social media content across Instagram, including posts, reels, and stories
  • Contributed to a content output of 6 feed posts, 4 reels, and 79 stories over 4 weeks
  • Supported promotional efforts for a live concert event, aiming to drive ticket sales and online engagement
  • Collaborated with the creative team to align visual assets with brand identity and campaign themes
  • Used CapCut for video editing and content formatting; familiar with basic Canva tools and workflows
  • Monitored and responded to audience engagement through stories and DMs, maintaining a consistent online presence
  • Attended team meetings and provided weekly progress updates and insights on content performance
  • Adapted quickly to feedback and shifting priorities within a fast-paced, grassroots creative environment

Starszy Analityk Danych Biznesowych

Infosys Poland
02.2023 - 04.2024
  • Streamlined data processing workflows, improving efficiency
  • Ensured data accuracy and compliance with corporate standards
  • Resolved process-related queries, increasing customer satisfaction
  • Delivered in-depth reports and insights to support business decisions
  • Mentored and trained junior team members, enhancing productivity

Babysitter

Private Family
06.2023 - 02.2024
  • Provided care for a 1-year-old girl in a trilingual (Afrikaans-Polish-English) household
  • Engaged in daily outdoor activities and walks, depending on the weather
  • Conducted interactive exercises to support early language development in English, including identifying shapes, colors, and animals
  • Prepared meals and maintained a clean and organized environment
  • Created a nurturing and stimulating atmosphere through play and structured learning activities

Customer Support Representative

Bloom Catering Co.
05.2022 - 11.2022
  • Provided outstanding customer service via phone, email, and live chat
  • Maintained a 95% satisfaction rate through effective issue resolution
  • Documented interactions in CRM software for process improvement
  • Worked closely with teams to enhance service quality and efficiency

Social Media Manager

Panda’s Asian Kitchen
01.2022 - 07.2022
  • Developed and executed social media campaigns that boosted engagement
  • Managed customer feedback professionally, increasing brand loyalty
  • Analysed campaign performance, optimizing content for better reach

Wait Staff Member

Rustic Route Food Market
01.2020 - 10.2021
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Education

BA - Accounting And Finance

Uniwersytet WSB Merito Łódź
Lodz, Poland
06-2029

High School Diploma - Ordinary & Advanced Level

Cambridge IGCSE

BA - Computer Engineering

Vistula University
06.2023

BSc - Chemistry and Physics

Rhodes University
01.2022

Skills

  • STRONG COMMUNICATION AND INTERPERSONAL SKILLS
  • PROBLEM-SOLVING AND CRITICAL THINKING
  • PROCESS MANAGEMENT AND WORKFLOW OPTIMIZATION
  • CUSTOMER SERVICE AND CLIENT RELATIONS
  • DATA ANALYSIS AND REPORTING
  • Content scheduling
  • Social media strategy
  • Brand awareness
  • Performance monitoring and reporting
  • Advanced Excel
  • Engagement monitoring
  • Data analysis

Languages

English
Bilingual or Proficient (C2)
French
Intermediate (B1)

References

Available upon request.

Community Service

St. Giles Rehab and Special Education, 2016-10, 2016-12, SUPPORTED SPECIAL EDUCATION STUDENTS WITH PERSONALIZED LEARNING STRATEGIES, DEVELOPED SCHOOL-WIDE INITIATIVES TO ENHANCE THE LEARNING ENVIRONMENT, FOSTERED A COLLABORATIVE AND ENGAGING CLASSROOM ATMOSPHERE

LEADERSHIP

  • Sacristan (2018) – Led and organized religious services, ensuring smooth operations.
  • Co-Captain, Senior Choir (2018) – Assisted in directing performances and organizing choir events.
  • Transformation Representative, House Committee (2021) – Advocated for positive change and inclusivity within the student community.
  • Class Representative, IT and Computer Science (2019) – Represented student interests, facilitated communication between students and faculty, and helped organize academic initiatives.
  • Presenter, HIFA Opening Show, Zimbabwe (2018) – Hosted and introduced performances at a major international arts festival.

Timeline

Social Media Assistant

Afroverve
05.2025 - 06.2025

Babysitter

Private Family
06.2023 - 02.2024

Starszy Analityk Danych Biznesowych

Infosys Poland
02.2023 - 04.2024

Customer Support Representative

Bloom Catering Co.
05.2022 - 11.2022

Social Media Manager

Panda’s Asian Kitchen
01.2022 - 07.2022

Wait Staff Member

Rustic Route Food Market
01.2020 - 10.2021

High School Diploma - Ordinary & Advanced Level

Cambridge IGCSE

BA - Computer Engineering

Vistula University

BA - Accounting And Finance

Uniwersytet WSB Merito Łódź

BSc - Chemistry and Physics

Rhodes University
Elizabeth Nyabadza