Elmas Mukhtarli
Krakow,
Summary
Solutions driven and ambitious professional with experience solving complex problems, working with cross-functional teams, and building project plans in Asana and Microsoft Office. Recently completed Google Project Management career certificate - a rigorous, hands-on program that covers traditional and Agile project management approaches throughout the life-cycle of a project.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Risk & Healthcare Specialist
Aon
02.2023 - Current
- Developed a macro using VBA that automated manual tasks for the team, resulting in a 20% reduction in processing time.
- Monitored and reported on key performance indicators related to risk management and made recommendations for process improvement.
- Served as a subject matter expert on risk and healthcare service delivery to internal and external stakeholders, including insurance providers.
- Developed and maintained relationships with vendors and stakeholders to support successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
US Risk & Healthcare Senior Administrator
Aon
09.2021 - 02.2023
- Identified issues, analyzed data and provided solutions to problems
- Providing product trainings for new joiners and helping to facilitate their onboarding process to the company
- Reviewing large amount of data and providing feedbacks to administrators
- Constant communication with vendors to process data and deliver results.
US Risk & Healthcare Administrator
Aon
03.2020 - 08.2021
- Proved successful working within tight deadlines and fast-paced atmosphere
- Close collaboration with all the stakeholders to analyze data, build request for proposals and complete final marketing
- Successfully contributed to increase of the quality score with extensive product knowledge
- Constantly accepted new challenges and participated in various projects.
Resident Specialist/Village Management
European Youth Olympic Festival
05.2019 - 08.2019
- Successfully managed respective, Centres and their dedicated Village Resident Centre volunteers (8-10 volunteers)
- Coordinated the implementation of the Policies and Procedures for the Resident Centres' operation
- Implemented the process of issue recording, tracking and reporting system to be submitted to the Village Operations Centre.
Senior Specialist
Ministry of Foreign Affairs of Azerbaijan
09.2017 - 05.2018
- Issued arrival visas to foreigners and handled various tasks on consular affairs
- Planned, supervised and coordinated daily activity of 4 junior specialists
- Reviewed applications to check accuracy, completeness and integrity of paperwork.
Team Leader
Baku 2015 European Games Operation Committee
06.2015 - 07.2015
- Successfully led a team (consist of 8-12 volunteers) at sports events and delivered the event services' plan.
- Ensured that spectators feel safe and comfortable by implementing a new event services plan.
- Constantly reviewed spectators' feedbacks and suggested ideas to develop the processes and customer service levels which increased the satisfaction rate from 79% to 89%.
Education
Master of Arts - Management/International Business
WSB University
Poland03.2022
Master of Arts - Diplomacy & Foreign Policy
Lancaster University
Lancaster, UK10.2017
Bachelor of Arts - Political Science
Baku State University
Baku, Azerbaijan06.2016
Skills
- Project Management (Waterfall, Agile, Scrum)
- Process Improvement
- Risk Management
- Asana & Jira
- Negotiation
- Critical Thinking
- Leadership
- Microsoft Office
- Effective Communication
- Policy Analysis
- Problem Solving
- VBA
Certification
- Google Project Management Certificate Coursera, 2023
- Agile Project Management Coursera, 2023
- Project Execution: Running the Project Coursera, 2023
- Project Planning: Putting It All Together Coursera, 2023
- Project Initiation: Starting a Successful Project Coursera, 2023
- Foundations of Project Management Coursera, 2023
Additional Information
- Aon Stars Diamond Award Aon - 04/2023 - For doing exceptional work and demonstrating the Aon Leadership values
- Aon Stars Platinum Award Aon - 12/2022 - For successfully delivering business results
- Aon Stars Diamond Award Aon - 07/2022 - For successfully delivering business results, creating values and developing teams
Languages
English
Bilingual or Proficient (C2)
Azerbaijani
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
Russian
Elementary (A2)
Arabic
Elementary (A2)
Timeline
Risk & Healthcare Specialist
Aon
02.2023 - Current
US Risk & Healthcare Senior Administrator
Aon
09.2021 - 02.2023
US Risk & Healthcare Administrator
Aon
03.2020 - 08.2021
Resident Specialist/Village Management
European Youth Olympic Festival
05.2019 - 08.2019
Senior Specialist
Ministry of Foreign Affairs of Azerbaijan
09.2017 - 05.2018
Team Leader
Baku 2015 European Games Operation Committee
06.2015 - 07.2015
Master of Arts - Management/International Business
WSB University
Master of Arts - Diplomacy & Foreign Policy
Lancaster University
Bachelor of Arts - Political Science
Baku State University
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