El Mustapha Hanine
Summary
Driven e-commerce entrepreneur with a proven track record in operational planning and customer relations. Skilled in leveraging entrepreneurial personality and call management to enhance customer satisfaction and streamline operations. Demonstrates confidentiality and discretion, ensuring a professional manner in all interactions. Achieved significant improvements in customer retention and operational efficiency.
Overview
6
6
years of professional experience
Work History
E-commerce Entrepreneur
Etsy, EBay, Shopify
01.2018 - 05.2024
- Managed and operated online stores on Etsy, eBay, and Shopify, specializing in dropshipping.
- Handled all aspects of the business, including sourcing, purchasing, and selling products.
- Provided customer support, responding to buyer inquiries and resolving issues to ensure a positive shopping experience.
- Oversaw the entire order fulfillment process, including shipping and tracking, ensuring timely delivery to customers.
Customer Service Representative
Natural Cosmetic
07.2022 - 12.2022
- Handled customer inquiries, providing detailed explanations about our natural beauty products.
- Assisted clients in selecting products that best suited their needs and preferences.
- Contributed to customer satisfaction by offering personalized recommendations and support.
Customer Service Representative - Auto Insurance
AXA
02.2021 - 03.2022
- Managed inbound and outbound calls, addressing customer inquiries and payment reminders.
- Provided information on promotions and assisted clients in understanding their insurance options.
- Ensured accurate documentation and contributed to customer satisfaction and retention.
Education
Bachelor Management -
Akademia Nauk Stosowanych WSZIA
PolandHigh School Diploma -
Youssef Ibn Tachfine
Morocco07.2022
Bachelor of Science - Private Law
Iben Zohr
Morocco06.2021
High School Diploma -
Al Mansour Dahbi
Morocco06.2016
Skills
- Entrepreneurial personality
- Operational planning
- Customer Relations
- Team Development
- Professional manner
- Highly responsible and reliable
- Confidentiality and discretion
- Teamwork skills
- Computer studies
- Call center experience
- Technical Support
- Call Management
Languages
Arabic
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Customer Service Representative
Natural Cosmetic
07.2022 - 12.2022
Customer Service Representative - Auto Insurance
AXA
02.2021 - 03.2022
E-commerce Entrepreneur
Etsy, EBay, Shopify
01.2018 - 05.2024
Bachelor Management -
Akademia Nauk Stosowanych WSZIA
High School Diploma -
Youssef Ibn Tachfine
Bachelor of Science - Private Law
Iben Zohr
High School Diploma -
Al Mansour Dahbi
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