El Mustapha hanine
Opole,16
Summary
Dynamic HR Payroll Specialist with a proven track record at CIH Bank, enhancing payroll accuracy and employee relations through innovative automation and empathetic customer service at Majorel. Skilled in Microsoft Office and adept in problem-solving, I significantly improved operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
HR Payroll Specialist
CIH Bank
06.2018 - 08.2020
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Reduced manual intervention requirements in repetitive tasks through automation of key processes using advanced software tools designed specifically for HR/payroll operations management.
- Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
Customer Service Representative
Majorel
09.2016 - 03.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Business Management
Akademia Nauk Stosowanych WSZiA W Opolu
Poland03-2026
Bachelor of Science - Law
Iben Zohr
Morocco07-2022
High School Diploma -
Youssef Ibn Tachfine
Morocco06-2016
Skills
- Employee relations
- Analytical skills
- Problem-solving
- Adaptability and flexibility
- ServiceNow knowledge
- Microsoft office proficiency
Languages
Arabic
Native language
French
Upper intermediate
B2
English
Advanced
C1
Timeline
HR Payroll Specialist
CIH Bank
06.2018 - 08.2020
Customer Service Representative
Majorel
09.2016 - 03.2018
Bachelor of Science - Business Management
Akademia Nauk Stosowanych WSZiA W Opolu
Bachelor of Science - Law
Iben Zohr
High School Diploma -
Youssef Ibn Tachfine
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