Summary
Overview
Work History
Education
Skills
Certification
PROFESSIONAL PLAYER OF MAFIA GAME
Languages
Timeline
Generic

Elviira Veizgeim

Warszawa,Mazoweckie

Summary

Experienced and skillful Customer Service Agent providing high quality service. Looking for a dream job. Don't tell it never happen. Confucius knows better:) And said: "CHOOSE A JOB YOU LOVE, AND YOU WILL NEVER WORK A DAY IN YOUR LIFE." I adore working. Nothing can make a person happier than feeling that you are needed, important, useful.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Transcom Worldwide
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.

Customer Service Representative

Teleperformance
01.2023 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Support Consultant

SUP
02.2021 - 11.2022
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Worked with Customer Service and Product Development departments to enhance overall customer experience.

Customer Support Consultant

Citadele
02.2019 - 02.2022
  • Customer support via chats, emails and calls
  • Helping with technical issues.

Customer Support Specialist

HITZ GAMING
11.2021 - 01.2022
  • Providing a sense of direction in choosing which poker games to play and the best methods to use
  • Explaining how a particular game works
  • The customer review of these games
  • How to place bets
  • Information on different types of bonuses and incentives
  • Issues with payouts and various payment methods
  • Technical difficulties and software issues.

Restaurant General Manager

GLOBEST PROJEKT OÜ
01.2018 - 12.2021
  • Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
  • Helped to train waitstaff and kitchen staff on proper restaurant procedures
  • Worked to ensure t maintenance of restaurant sanitation and compliance with all safety regulations.

Education

TLU
09.2016

Skills

  • Customer Service
  • Microsoft Office
  • Microsoft Excel
  • Problem Solving
  • Fast Learner
  • Multitasking
  • Leadership Skills
  • Excellent Customer Service Skills
  • Excellent Communication Skills
  • Time Management
  • Zendesk
  • Intercom
  • Slack
  • Salesforce
  • Jumpcloud
  • QCRM
  • Confluence
  • Ladesk
  • Appointment Scheduling
  • Information Security
  • Product Knowledge
  • Complaint resolution
  • Paperwork Processing
  • Scheduling
  • Call Management
  • Report Generation
  • Data Collection
  • Administrative Support
  • Brand representation
  • Customer Education
  • Promotional support
  • Quality Control
  • Microsoft Outlook
  • Team Development
  • [Software] CRM system proficiency
  • CRM Software
  • Complaint Handling
  • Microsoft PowerPoint
  • Problem Resolution
  • Client Relations
  • Conflict Resolution
  • Document Control
  • Live chat support
  • Minute Taking
  • Documentation
  • Computer Proficiency
  • Follow-up skills
  • Active Listening
  • Customer Relations
  • Problem-solving abilities
  • Customer Relationship Management (CRM)
  • Staff education and training
  • Critical Thinking
  • Technical Support
  • Call center experience

Certification

  • Soft Skills Training, 02/01/21, Present, SupportYourApp
  • Chat Handling Fundamentals, 02/01/21, Present, SupportYourApp

PROFESSIONAL PLAYER OF MAFIA GAME

Professional mafia player. Winner of 14 tournaments. Mafia academy teacher. Top 1 ranking in Europe.

Languages

Russian, Estonian
Native language
English
Upper intermediate
B2

Timeline

Customer Service Representative

Transcom Worldwide
08.2023 - Current

Customer Service Representative

Teleperformance
01.2023 - 08.2023

Customer Support Specialist

HITZ GAMING
11.2021 - 01.2022

Customer Support Consultant

SUP
02.2021 - 11.2022

Customer Support Consultant

Citadele
02.2019 - 02.2022

Restaurant General Manager

GLOBEST PROJEKT OÜ
01.2018 - 12.2021

TLU

Similar Profiles

CREATE PROFILE
Elviira Veizgeim