Elvin Maharramov
Krakow,12
Summary
Accomplished IT Technician with a proven track record at Royal Sapphire Hotel, enhancing user experience through expert hardware installation and exemplary customer service. Excelled in remote support and problem-solving, significantly improving system efficiency and reliability. Demonstrated exceptional teamwork and organizational skills, ensuring seamless IT operations.
Overview
7
7
years of professional experience
Work History
IT Technician
Elsabo Sp Z.O.O
2023.04 - Current
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
IT Technician
Royal Sapphire Hotel
2020.08 - 2022.03
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
Help Desk Technician
SEVEN GROUP
2019.08 - 2019.12
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
Help Desk Technician
Baku Inn Hotel
2017.11 - 2018.06
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Improved user experience with proactive system maintenance and updates.
Education
Bachelor of Science - Telecommunication Engineering
Azerbaijan Technical University
Azerbaijan,Baku07.2018
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Remote Support
- Helpdesk services
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Desktop support
- Organizational Skills
- Help Desk Support
Languages
Russian, Turkish
Native language
Russian
Proficient
C2
Polish
Upper intermediate
B2
English
Upper intermediate
B2
Turkish
Advanced
C1
Ukrainian
Upper intermediate
B2
Timeline
IT Technician
Elsabo Sp Z.O.O
2023.04 - Current
IT Technician
Royal Sapphire Hotel
2020.08 - 2022.03
Help Desk Technician
SEVEN GROUP
2019.08 - 2019.12
Help Desk Technician
Baku Inn Hotel
2017.11 - 2018.06
Bachelor of Science - Telecommunication Engineering
Azerbaijan Technical University
Similar Profiles
Emil HuseynovEmil Huseynov
Analyst Controller at Hoptrans Sp. Z.O.OAnalyst Controller at Hoptrans Sp. Z.O.O
Yury KutskoYury Kutsko
QA Engineer at AWTG Sp. z.o.o PolandQA Engineer at AWTG Sp. z.o.o Poland
Klaudia TabaczukKlaudia Tabaczuk
Childcare Worker at Spectra Sp. z.o.o-Park and Playroom for childrenChildcare Worker at Spectra Sp. z.o.o-Park and Playroom for children