Work Preference
Summary
Overview
Work History
Education
Skills
Photography, Traveling, Classic Rock, Literature (e.g., Erich Maria Remarque), PC Gaming
Work Availability
Languages
Timeline
CustomerServiceRepresentative

Elzbieta Masek

Customer Support Agent
Warszawa

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave

Summary

Dynamic professional with a proven track record at TaskUs, excelling in content moderation and enhancing user experience. Skilled in problem-solving and active listening, I proactively identified harmful content trends, significantly improving platform safety. My strong attention to detail and cultural awareness fostered a positive online community, ensuring high-quality interactions.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Content Moderator

TaskUs
07.2024 - 02.2025
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Call Center Customer Service Agent

Sitel
02.2023 - 05.2023
  • Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback.
  • Proactively identified potential system or process inefficiencies; proposed feasible improvements for management consideration.
  • Increased customer retention by offering personalized solutions based on individual needs and preferences.
  • Managed challenging customer situations calmly, employing empathetic listening techniques for satisfactory outcomes.
  • Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
  • Efficiently managed high call volume, effectively addressing customer inquiries and concerns.

Lost Luggage Agent

WELCOME Airport Services Sp. Z O.o
11.2022 - 02.2023
  • Utilized advanced software systems for tracking luggage movement, enhancing overall productivity levels.
  • Reduced instances of luggage damage through careful handling and adherence to proper procedures.
  • Streamlined luggage handling processes for improved operational efficiency and reduced wait times.
  • Resolved lost luggage issues promptly, minimizing passenger distress and inconvenience.
  • Collaborated with security personnel to maintain a safe environment for passengers and their belongings.
  • Provided exceptional customer service, addressing passenger concerns professionally and courteously.

Inbound Call Center Agent

Teleperformance Greece
04.2022 - 07.2022
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
  • Adhered to company policies and guidelines while providing timely responses to customer requests or complaints.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
  • Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.

Senior Process Executive

Infosys Brno
12.2021 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Warehouse Worker

Ottoworkforce Holland
09.2021 - 12.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Inbound Call Center Agent

Webhelp Athens
01.2020 - 06.2020
  • Streamlined processes by suggesting improvements in call handling procedures, resulting in increased efficiency.
  • Developed a strong rapport with customers, ensuring repeat business and positive feedback.
  • Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
  • Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
  • Delivered prompt service to prioritize customer needs.

Inbound Call Center Agent

Teleperformance Athens
11.2019 - 01.2020
  • Enhanced team performance by sharing knowledge on company products, services, and best practices.
  • Efficiently managed multiple tasks simultaneously while maintaining focus on serving customers effectively under pressure situations.
  • Contributed to the achievement of team targets through consistent high-quality service delivery.

Inbound Call Center Agent

Concentrix
05.2019 - 09.2019
  • Exceeded company expectations regarding call volume, consistently meeting or surpassing the required number of daily interactions.
  • Displayed excellent communication skills in assisting diverse clientele with various needs and preferences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided exceptional service by actively listening to customer concerns and offering tailored solutions.

Inbound Call Center Agent

Sitel
09.2017 - 04.2019
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Real Estate Agent

Citymark
01.2015 - 08.2017
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Advertised client properties through websites, social media, and real estate guides.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Education

No Degree -

Liceum Dla Pracujących
Warsaw, Poland
04.2001 -

Skills

Content management

Photography, Traveling, Classic Rock, Literature (e.g., Erich Maria Remarque), PC Gaming

Photography – I enjoy capturing candid moments and landscapes, especially during my travels. Photography helps me stay observant and appreciate details—skills that translate well into customer support.
Traveling – I’ve lived and worked across Europe, including Greece, Bulgaria, Czechia and the Netherlands. I love discovering local cultures beyond tourist paths, which has made me adaptable and culturally aware.
Classic Rock Music – Bands like Led Zeppelin and Pink Floyd fuel my energy and creativity. Music keeps me grounded and focused, especially during long workdays.
World Classical Literature – I’m drawn to authors like Erich Maria Remarque, whose works explore resilience and human emotion. Literature deepens my empathy—an essential trait in customer service.
PC Gaming – Strategy and role-playing games sharpen my problem-solving and multitasking skills. Gaming also teaches patience and teamwork, which I bring into my professional life.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Upper intermediate (B2)
Polish
Bilingual or Proficient (C2)

Timeline

Content Moderator

TaskUs
07.2024 - 02.2025

Call Center Customer Service Agent

Sitel
02.2023 - 05.2023

Lost Luggage Agent

WELCOME Airport Services Sp. Z O.o
11.2022 - 02.2023

Inbound Call Center Agent

Teleperformance Greece
04.2022 - 07.2022

Senior Process Executive

Infosys Brno
12.2021 - 04.2022

Warehouse Worker

Ottoworkforce Holland
09.2021 - 12.2021

Inbound Call Center Agent

Webhelp Athens
01.2020 - 06.2020

Inbound Call Center Agent

Teleperformance Athens
11.2019 - 01.2020

Inbound Call Center Agent

Concentrix
05.2019 - 09.2019

Inbound Call Center Agent

Sitel
09.2017 - 04.2019

Real Estate Agent

Citymark
01.2015 - 08.2017

No Degree -

Liceum Dla Pracujących
04.2001 -

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Elzbieta MasekCustomer Support Agent