Emeka Lawrence Onunwa
Customer Service Representative
Ilawa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Euroafrica Services
Łódź, Poland
04.2022 - 11.2023
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained junior colleague on operating procedures and company services.
Assistant Machine Operator
Deckot Factory
Ilawa, Poland
01.2021 - 02.2022
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated multiple machines simultaneously to meet production requirements.
- Placed orders for materials and equipment with vendors.
- Suggested specific ideas for process, productivity and safety improvements.
Salesperson
Shoprite
Abuja, Nigeria
08.2017 - 09.2019
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Logged reports, expenses, receipts, and sales in company database.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Trained and mentored new sales representatives.
Education
Bachelor of Science - Criminology And Security Studies
National Open University Nigeria
Abuja Nigeria 04.2001 -
Skills
Data Entry
Appointment Scheduling
English language proficiency
MS Office (word, Excel, Powerpoint) Google Workspace
Excellent Communication skill
Critical Thinking
Versed in multiple OS platforms
Live Chat Support
Timeline
Customer Service Representative
Euroafrica Services
04.2022 - 11.2023
Assistant Machine Operator
Deckot Factory
01.2021 - 02.2022
Salesperson
Shoprite
08.2017 - 09.2019
Bachelor of Science - Criminology And Security Studies
National Open University Nigeria
04.2001 -