Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Languages
Timeline
Generic
Emeka Lotanna Nweke

Emeka Lotanna Nweke

warsaw

Summary

I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with a Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Sitel Poland
03.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Inventory Analyst

RGIS Polska
01.2022 - 02.2023
  • Allocating inventory to the correct departments as it comes into the warehouse and arranging for pickups and shipments
  • Performing extensive research on a wide range of inventory-related reports, from previous inventory reports to national purchasing trends
  • Performing regular inventory counts
  • Drafting inventory reports that document inventory counts, discrepancies, and other statistical data.
  • Tracked product flow from pick-up to delivery via logistics systems, checking task completion timelines against set milestones for compliance.

Kitchen Assistant

Flaming & Co BISTRO
06.2021 - 12.2021
  • Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards.
  • Checked stock was stored at correct temperatures to limit spoilage.
  • Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
  • Stored food according to safety procedures, protecting from spoilage and preventing waste.
  • Kept all utensils, dishes and glasses clean and ready for customer use.

Senior Customer Care Representative

Treasure Link Concept
02.2017 - 04.2021
  • Clarify Customers on Available Product and services
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Ensure Proper Management of Initial Calls from Customers in order to resolve complaints and queries.

SUPERVISOR

LO Choice Auto-mobile
05.2015 - 12.2016
  • Tracked employee productivity, performance and task completion to meet quality standards.
  • Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
  • Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
  • Trained staff in till management practices including reviewing and reconciling daily transactions.
  • Performed key-holding responsibilities to guarantee timely opening and closing of store.

Education

BBA - International Business Management

University of Social Science
warsaw

Mass Communication/Media

Federal Polytechnic Oko

Skills

  • Analytical problem-solving
  • Communication skills
  • Flexible team player
  • Microsoft Word
  • Payment Management
  • Business Development Understanding
  • Customer Relations
  • Technical Support
  • Computer Proficiency

Additional Information

  • linkedin.com/in/emeka-lotanna-nweke-671325225

Certification

Multitasking Challenge Driven Sales Processes

Interpersonal Skills Customer Service Team Management

Microsoft Office Microsoft Excel

Customer Retention Data Management

Accomplishments

  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Improved reviews by successfully handling customer complaints and implementing monthly staff training.

Languages

English
Native language

Timeline

Customer Service Executive

Sitel Poland
03.2023 - Current

Inventory Analyst

RGIS Polska
01.2022 - 02.2023

Kitchen Assistant

Flaming & Co BISTRO
06.2021 - 12.2021

Senior Customer Care Representative

Treasure Link Concept
02.2017 - 04.2021

SUPERVISOR

LO Choice Auto-mobile
05.2015 - 12.2016

BBA - International Business Management

University of Social Science

Mass Communication/Media

Federal Polytechnic Oko

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Emeka Lotanna Nweke