Emil Eyyublu
Krakow
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
3
3
years of professional experience
Work History
Help Desk Support Specialist
Crucel Company
05.2023 - 03.2024
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to inquiries by phone, email and walk-up requests up to 40 customers per day.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Installed new desktop systems and migrated data to new machines.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Help Desk Technician
Destec Group Corp.
04.2021 - 04.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Had experience with simple SQL queries (Microsoft SQL , PostgreSQL)
Education
Master of Science - Computer Science
WSB University
Poland01.2026
No Degree - Professional .NET Development
IKT Lab
Baku, Azerbaijan07.2022
Bachelor of Science - Mathematics And Computer Science
Baku State University
Baku. Azerbaijan07.2021
Skills
- Hardware diagnostics
- Help Desk Software
- Analytical Thinking
- System Administration
- Software Installation
- Application support
- Remote Support
- Network Troubleshooting
- Database Management
- Hardware knowledge
- Help Desk Support
- LAN/WAN
Languages
Azerbaijani
Native language
English
Upper intermediate
B2
Russian
Proficient
C2
Turkish
Proficient
C2
Timeline
Help Desk Support Specialist
Crucel Company
05.2023 - 03.2024
Help Desk Technician
Destec Group Corp.
04.2021 - 04.2022
Master of Science - Computer Science
WSB University
No Degree - Professional .NET Development
IKT Lab
Bachelor of Science - Mathematics And Computer Science
Baku State University
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