

Highly motivated Freight Forwarder and Supply Chain Specialist with hands-on experience in international logistics, carrier coordination, shipment planning, and documentation management. Skilled in sourcing and negotiating with carriers, optimizing transportation routes, and resolving operational issues under pressure. Strong knowledge of B/L verification, import/export procedures, and CRM/ERP / DAT systems including Andsoft and LoadTracker. Proven ability to improve customer satisfaction, streamline processes, reduce costs, and enhance delivery performance through data-driven decision-making. Adept at communicating with U.S. and European clients, building long-term partnerships, and ensuring smooth, on-time logistics operations.
• Introduced a new CRM system, which increased overall customer satisfaction.
• Calculated drivers’ breaks while simultaneously securing the best possible conditions for them.
• Created the most convenient and efficient routes for drivers using LocTracker.
• Worked in the Andsoft system, closed drivers’ monthly business trips, calculated fuel usage (UTA, AS24, TMB, DKV), and handled various driver requirements.
• Worked to tight deadlines and handled pressure while coordinating customers, logistics partners, and drivers simultaneously.
• Developed and implemented efficient transport processes to reduce costs and improve delivery performance.
• Assessed logistics needs and identified opportunities to improve supply chain processes.
• Used data analytics tools to identify areas for improving operational efficiency and reducing costs.
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