Emilia Duda
Kraków,12
Summary
Dynamic professional with a robust background in delivering exceptional customer service in high-pressure environments. Expertise in ensuring passenger safety and comfort, complemented by strong team collaboration and adaptability to evolving needs. Proficient in conflict resolution, effective communication, and emergency response procedures, consistently maintaining composure and efficiency. Proven ability to contribute to overall team success while navigating the challenges of dynamic settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew
Ryanair Buzz
03.2023 - Current
- Providing exceptional onboard service, ensuring safety compliance, and maintaining a professional atmosphere during flights.
Receptionist
Solarium Platinium
04.2020 - 11.2024
- Managing appointments, supporting customers, and supervising front desk operations with a high standard of professionalism.
Babysitter
Niepolomice
12.2022 - 03.2023
- Ensuring children's safety, planning engaging activities, and supporting daily routines in a warm and responsible manner.
Receptionist
Sun Club
06.2021 - 08.2022
- Assisting clients, coordinating schedules, and maintaining a friendly service environment.
Receptionist
Hotel Lenart
07.2021 - 09.2021
- Supporting hotel guests, managing reservations, and providing high-quality hospitality services.
Waitress / Barista
4D Gelato Cafe
02.2019 - 07.2019
- Delivering customer service and preparing beverages in a busy hospitality setting.
Education
Master's Studies - Internal Security — Crisis Management
Wyższa Szkoła Kształcenia Zawodowego
05-2026
Bachelor's Degree - Criminology — Criminology & Resocialization
Krakowska Akademia Im. Andrzeja Frycza Modrzewskiego
07.2024
Skills
- Customer-oriented service
- Excellent communication
- Ability to work under pressure
- Adaptability in new environments
- Teamwork and cooperation
- Driving licence (Category B)
Certification
- English Language Course — Malta Lingua 12/2024 Advanced B2/C1 communication practice, including business English and intercultural communication.
- Language Exchange Programme — Gimnazjum im. Króla Władysława Jagiełły, Niepolomice 09/2017 Participation in an international exchange in Denmark with daily English communication.
Languages
English
Full Professional
Spanish
Elementary
Polish
Native or Bilingual
Hobbies
Travel & cultural exploration, fitness & healthy lifestyle, foreign languages.
Timeline
Cabin Crew
Ryanair Buzz
03.2023 - Current
Babysitter
Niepolomice
12.2022 - 03.2023
Receptionist
Hotel Lenart
07.2021 - 09.2021
Receptionist
Sun Club
06.2021 - 08.2022
Receptionist
Solarium Platinium
04.2020 - 11.2024
Waitress / Barista
4D Gelato Cafe
02.2019 - 07.2019
Master's Studies - Internal Security — Crisis Management
Wyższa Szkoła Kształcenia Zawodowego
Bachelor's Degree - Criminology — Criminology & Resocialization
Krakowska Akademia Im. Andrzeja Frycza Modrzewskiego