Emilia Gierszewska
Bydgoszcz,04
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Subpractice Lead
AtoS Poland
09.2015
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the services
- Ensure that operational activities remain on time and within budget
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
Team manager
AtoS Poland
03.2017 - 03.2023
- Implementation of new services and duties in agreement with the customer
- Making sure all team members are familiar with customer needs and SLA is met
- Organization of meetings with team members in order to generate both individual and team development
- Interaction with all levels of management within the Company and in Client's organization
- Close cooperation with other departments and team managers
- Preparing reports both internal, used within the team, and external for senior management
- Checking and improving the quality of reports sent by the team
- Serving conference-calls and meetings with customers and higher level of management representatives
- Participation in job interviews for new candidates
- Organization of knowledge transfers and trainings for new employees.
Service Delivery Supporter
AtoS Poland
09.2015 - 03.2017
- Handling High Priority incidents and working in area of Incident Management
- Assisting Incident and Major Incident Management
- Beeing a point of contact, both externally and internally, for reporting all Major Incidents and potential Major Incidents
- Registration and tracking reports about Major Incidents and potential Major Incidents
- Sending customer notifications and outage management reports
- Incident management- high priority tickets handling
- Ensuring service continuity and quality
- Investigation and diagnosing technical problems in order to assign proper support groups
- Cooperation with service desk analysts and helping implement resolutions and workarounds
- Handling multiple assignments simultaneously
- Supporting other services in out of business hours.
Education
MBA - Sociology, Social studies
Kazimierz Wielki University in Bydgoszcz
06.2014
Skills
- Training and coaching
- Strategic Thinking
- Customer Focus
- Visual Management
Languages
English
German
Personal Information
Date of Birth: 08/27/80
Training
- 06/2023, ITIL V4 Foundation, Atos
- 06/2019, Prince V3 Foundation, Atos
- 05/2017, Top manager, Atos
- 02/2017, Licence 2 lead, Atos
Timeline
Team manager
AtoS Poland
03.2017 - 03.2023
Subpractice Lead
AtoS Poland
09.2015
Service Delivery Supporter
AtoS Poland
09.2015 - 03.2017
MBA - Sociology, Social studies
Kazimierz Wielki University in Bydgoszcz
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