EMILIA SAA FIGUEROA

• Managed customer service, production planning, material planning and change management teams.
• Tracked and monitored demand, sales orders, shipments, production plan, production capacity, purchase orders, deliveries, inventory and invoicing to meet customer requirements and business targets.
• Reduced inventory levels and improved supply chain visibility using new tools.
• Negotiated supply chain contracts with customers.
• Supervised [Number] staff members tasked with handling materials management, planning, purchasing, and customer service duties

• Managed the customer service team.
• Took ownership of customer issues and followed problems through to resolution.
• Reviewed repeated issues within operations to solve problems and improve company outcomes.
• Negotiated supply chain contracts with customers.
• Prepared input for sales budget.
• Monitored changes in demand.
• Generated customer satisfaction surveys to analyze results into action plans.

• Sales of extruded plastics profiles in the EMEA region.

• Project Manager of the transfer of customer service & logistics departments from different business units in Poland to the new distribution center in Gliwice; Managing the customer service & logistics teams.
• Negotiated and managed third-party contracts related to project deliverables.
• Created a new office in Gliwice.
• Recruited and trained new employees.
• Launched HoReCa customer service for Silesian routes.
• Prepared new procedures and instructions, KPIs in connection with the implementation of WMS and change of location.

• Managed the team of customer service leader, customer service executives, brand project coordinators and factory project managers;
• Project manager for new products implementation from the factory side.
• Managed the change after two factory transfers from Sweden. Combined new processes to the existing processes.
• Prepared and monitored budget for the customer service department.

• Built and supervised the team of customer service executives, brand project coordinators, preparation engineers & transport specialist.
• Customer service, complaint, production preparation and master data process owner.
• Key user for ERP system.
• Monitored sales orders and complaint resolutions.

• Transferred customer service & offering processes for brand products from the factory in Sweden to Poland;
• Handled orders, prepared offers and created articles in the system (BOM and operations), prepared data for production.
• Purchased customer specific goods for production.

• Sales of lighting products in the EMEA region;
• Prepared various export forms for customs submittal.
• Arranged export and transport.
• Cooperated and negotiated with forwarders.

• HR and payroll services for employees of French-speaking customers.

Logistics project team member

Assistant to merchandising & fragrance category manager