Emilia Weber
Warsaw,Mazovia
Summary
AI Consultant with expertise in conversational user interfaces and customer experience transformation. Proven ability to optimise contact centres and internal communication through intelligent automation. Strong skills in managing cross-channel implementations and stakeholder relationships.
Overview
8
8
years of professional experience
Work history
AI Customer Experience Manager
Superbo AI
Remote
2022.12 - Current
- Advise key clients on conversational AI strategies to enchance user satisfaction
- Translate customer business requirements into effective RAG, Agentic, and NLU-driven workflows for improved service delivery.
- Facilitate workshops and discovery sessions to define priorities, constraints, workflows, and pain points.
- Support demos, prototypes, and team training for AI adoption.
- Outline evaluation criteria, and testing plans for delivery quality.
Internal Communication Specialist
Superbo AI
Remote
2025.10 - Current
- Manage workflows between Sales and Solution teams within company for fast delivery of accurate business proposals to clients.
- Ensure that technical analysis and cost estimation is performed timely and precisely.
- Gather customer requirements and feedback for internal informed decisions.
Voice AI Senior Consultant
Vocalls
Prague, Czechia
2022.06 - 2024.07
- Designed and configured AI speech recognition, NLP, and conversational components daily.
- Analysed customer interaction workflows and pinpoint automation and process optimisation opportunities.
- Integrated platform data sources with client systems and analytics tools.
- Gathered business requirements and translated them into functional solution designs.
- Ran workshops, demonstrations, and stakeholder discussions to support solution adoption.
- Tested and optimised solutions to deliver high-quality outcomes and business value.
- Derived actionable insights from interaction data to guide decisions.
Conversation Designer/Analyst
Superbo AI
Remote
2022.05 - 2022.12
- Designed how AI integrated into user workflows.
- Defined the role of the human in the loop. Provided guidelines where users guided, reviewed, or overrode
- Ensured users could understand and recover from system failures.
- Tightly cooperated with the technical team to continuously shape and adapt the product experience.
Linguistic Consultant
Huawei Technologies
Warsaw, Mazovia
2020.01 - 2022.04
- Provided linguistic guidance to shape voice user interface design in English, Polish and French lanuages.
- Reviewed automatic speech recognition and natural language generation for quality.
- Fed back TTS test outcomes and optimisation guidance to improve performance.
- Implementing agile Scrum and Kanban practices to improve day-to-day teams delivery.
- Co-leading recruitment by setting hiring criteria and conducting candidate interviews.
Media relations specialist
Polish Academy of Sciences
Warsaw, Mazovia
2018.01 - 2019.10
- Coordinated interviews and press conferences, ensuring smooth communication channels.
- Devised creative campaigns that captured attention whilst aligning with Academy's branding guidelines.
- Briefed spokespeople ahead of interviews or statements to ensure highest standards of communication.
- Responded promptly to media inquiries, protecting Acedemy's reputation in crisis situations.
- Fostered meaningful connections with key local and international academic communities.
Education
Master of Science - Applied Linguistics
Warsaw University
Warsaw, Mazovia06.2009
Practical LLM
Data Workshop
Data Analysis with Python
Data Workshop
Designing Generative AI for conversations and content
Maven
Conversation Design Course
Cognigy Academy
Professional Scrum Master I - Scrum and Agile Project Management
Scrum.org
Skills
- Customer-Centric ai design
- Experience with ai platforms
- Requirement gathering and analysis
- Advanced troubleshooting
- Machine learning comprehension
- Effective ai prototyping
- SQL knowledge
- Basic Python
- Decision tree modelling
- Public speaking
- Innovative thinking
- Agile methodology familiarity
Timeline
Internal Communication Specialist
Superbo AI
2025.10 - Current
AI Customer Experience Manager
Superbo AI
2022.12 - Current
Voice AI Senior Consultant
Vocalls
2022.06 - 2024.07
Conversation Designer/Analyst
Superbo AI
2022.05 - 2022.12
Linguistic Consultant
Huawei Technologies
2020.01 - 2022.04
Media relations specialist
Polish Academy of Sciences
2018.01 - 2019.10
Master of Science - Applied Linguistics
Warsaw University
Practical LLM
Data Workshop
Data Analysis with Python
Data Workshop
Designing Generative AI for conversations and content
Maven
Conversation Design Course
Cognigy Academy
Professional Scrum Master I - Scrum and Agile Project Management
Scrum.org